Position Overview: The Veterinary Medical Records Specialist works with the Care Navigation Team to improve efficiency and quality of care by ensuring that all patient medical records are readily available in an organized and easily accessible manner.
RESPONSIBILITIES & DUTIES
- Facilitate new patient referral intake process by acquiring, organizing, appropriately summarizing, and tracking medical records from all providers involved in the current and historical care of the individual patient
- Recognize that accurate and easily referenced medical records greatly impacts the quality, cost and outcome of care for every patient
- Build a strong working relationship with the Care Navigation Team which includes the Care Navigator and Hospital Logistics Specialist
- Learn to read, understand and respect medical records and practice style of community general veterinary practice teams and the Arista specialty & emergency teams
- Facilitate the ongoing client/patient journey by managing concise electronic medical records across systems
- Help develop and improve on the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
QUALIFICATIONS
- 5+ years experience working in healthcare - veterinary technician, nurse or relevant clinical experience
- Experience in both general practice and specialty/ ER veterinary medicine preferred
- Extremely organized, detail oriented and self-motivated for efficient working style
- Must be comfortable with medical terminology, medical records and diagnostic reports
- High proficiency with Electronic Medical Record / PIMS systems as well as email, efax, PDF and document scanning
- Clear and friendly verbal & written communication skills for telephone, email and texting with veterinary clinical staff
- Ability to work independently while staying connected to a team and taking pride in work
- Commitment to customer service, high quality care and excellence
Compensation
- Competitive hourly pay with flexible work-from-home hours
- Benefits dependent on hours worked