Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
Vice President, Service Excellence & Transformation
Our ability to scale, grow, and deliver exceptional value to customers depends on how effectively we transform and manage our service organization. The Vice President, Service Excellence & Transformation will serve as a key strategic leader reporting directly to the Business President. This role will shape the future of our services model, elevate operational performance, and lead the organization through a multi‑year transformation toward a modern, SaaS‑enabled service ecosystem This role will ensure that the organization realizes the full revenue potential of its value‑added service offerings.
This leader will bring a global perspective, a deep understanding of software‑enabled services in healthcare, and a proven ability to drive operational excellence using data, lean principles, and a growth mindset. They will partner closely with the CFO, R&D, COO, and leaders across central services, regional product install teams, and service delivery teams to build a world‑class service organization.
Location:
Remote: Global (US or Europe Preferred)
What You'll Do:
Service Excellence & Performance Leadership:
- Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.
- Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.
- Drive a culture of accountability, transparency, and data‑driven decision‑making across the global services organization.
- Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud
- Improve services margin, including cloud recurring margin, through cost optimization, process standardization, process automation (AI enablement) and selective offshoring and outsourcing.
- Create and scale up new Value Added Revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.
Enterprise Transformation & SaaS Evolution:
- Lead the end‑to‑end transformation of our services model from traditional delivery to a scalable, SaaS‑aligned operating model.
- Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.
- Partner with Product, Technology, and Operations to ensure service readiness, adoption, and seamless integration with SaaS platforms.
Cross‑Functional Leadership & Collaboration:
- Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.
- Build strong partnerships with Finance, HR, Product, and Commercial teams to ensure alignment on strategy, execution, and customer outcomes.
- Serve as a visible, influential leader who connects strategy to execution and accelerates organizational alignment.
Change Management & Organizational Evolution:
- Co‑lead major transformation and change initiatives with the COO, ensuring clear communication, stakeholder engagement, and adoption across the enterprise.
- Develop and execute change management strategies that support new ways of working, capability building, and cultural evolution.
- Champion a growth mindset and continuous improvement culture across all levels of the organization.
Who You Are:
- 15+ years of leadership experience in global services, within software/SaaS, healthcare, or other highly regulated, complex industries.
- Demonstrated success leading large‑scale service transformations, including SaaS transitions, operating model redesign, or enterprise modernization.
- Deep experience using business intelligence, analytics, and performance management systems to drive operational excellence.
- Strong background in lean, continuous improvement, and scalable service delivery models.
- Proven ability to lead through influence, build cross‑functional alignment, and translate strategy into measurable results.
- Exceptional communication, executive presence, and the ability to inspire teams through change.
What Makes This Role Exciting:
- You will architect the future of our service organization during a pivotal moment of growth.
- Shape how we deliver value to customers in a SaaS‑driven world.
- Work directly with the President, COO, CFO, and executive team to drive enterprise‑wide impact.
- Lead a transformation that touches every corner of the business: operations, technology, customer experience, and culture.
- Have the opportunity to build a modern, scalable, high‑performing service organization that becomes a competitive advantage.
Our Values:
- Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
- Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
- Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
- Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).
What we offer now and in the future:
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact [email protected].
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
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