Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The VP, Disputes Strategy & Engagement is a senior executive role responsible for shaping and advancing Velera’s disputes strategy narrative, roadmap and market presence. This executive owns how disputes strategy is shaped, prioritized, articulated and understood by senior leadership and externally by clients and industry stakeholders. This role provides strategic direction across disputes and strategy, engagement programs and industry positioning functions with support for broader operational, marketing and communication efforts aligned to Disputes Operations and Industry Service. This leader translates complex operational capabilities into clear, compelling strategies and messages for executives, clients and industry audiences. This role oversees strategic planning, client & industry engagement programs and disputes-related thought leadership. The VP will ensure alignment between strategic priorities, roadmap execution and external messaging.
Day in the Life:
Own and lead the enterprise disputes strategy and multi-year roadmap, ensuring alignment with Velera’s broader business priorities, client needs and market dynamics.
Partner with Dispute Operations, Client Experience, Product, Industry Services and Technology leaders to translate strategy into clear, sequenced initiatives.
Provide executive level guidance on prioritization, trade-offs and long-term capability development.
Represent Velera as a senior disputes thought leader in client meetings, executive briefing and industry forums.
Serve as the executive owner of disputes and other operational strategy messaging, ensuring clarity, consistency and impact across internal and external audiences.
Develop and oversee executive-ready PowerPoint presentations for senior leadership, clients, board-level discussions and industry forums.
Translate complex operating models, data and strategy into compelling narratives that resonate with executive audiences.
Partner with Sales, Client Growth and Marketing teams to support high-impact client engagement and pursuits.
Monitor industry trends, regulatory shifts and emerging dispute practices to inform strategy and messaging.
Lead and develop high-performing teams responsible for strategy, engagement and industry positioning.
Establish clear strategic direction, operating rhythms and performance expectations aligned to enterprise outcomes.
Other duties as assigned.
Education:
Bachelors degree in Business, Management, Marketing or related field, or equivalent combination of education and experience required.
Experience:
Minimum of 10 years experience in enterprise strategy, consuling, financial services.
Proven success operating at the VP or executive level, influencing stratgy and outcomes across organizations.
Exceptional executive communication and PowerPoint skills with demonstrategy ability to tell clear, persuasive stories.
Proven engagement with executive leadership to deliver meaningful organizational and process change.
Ability to manage innovation and seize opportunities to create new and radical alternatives to traditional methods and approaches.
Experience with financial analysis, risk management, and/or regulatory compliance.
Experience working with cross-functional teams and stakeholders, with the ability to influence and negotiate effectively at all levels of the organization.
Knowledge, Skills, & Abilities:
Strong influencing, networking, and critical thinking skills to build and foster existing consultative relationships that drive alignment and partnership opportunities.
Ability to communicate effectively in both verbal and written formats to executives and leaders at all levels
Must be committed to a culture of continuous improvement.
Ability to effectively prioritize and complete tasks and function well in a high-pressure, deadline-driven environment.
Exceptional organizational skills with the ability to balance multiple projects and teams with contending priorities.
Ability to think strategically and apply analytical/critical thinking to assignments.
Ability to travel required.
Ability to maintain confidentiality of material handled.
Additional Essential Functions and Responsibilities
Regular and reliable attendance.
Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
Supervisory Responsibility:
Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures
Participates in interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff
Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement
Direct staff, to ensure that all duties are performed according to department performance standards
Service Standards
Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
Support a workplace where every employee feels valued, respected, and connected.
Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department
About Velera
At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
Pay Equity
$134,500.00 - $174,900.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.