WC Claim Associate I LevelUP

CCMSI is a leading Third Party Administrator that partners with global clients to address complex risk management challenges. They are seeking candidates for their LevelUP Career Development Program, which is a paid training initiative designed to prepare individuals for a professional role as a Workers’ Compensation Claims Adjuster. The program includes structured training, hands-on practice, and mentorship, with opportunities for career advancement upon successful completion.

Responsibilities

• Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files
• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and (if required for the work you’re assigned) pass a state licensing exam
• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best-practices training and prepare for promotion

Skills

• High School Diploma or equivalent
• Interest in building a long-term career in a professional office environment
• Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
• Strong written communication (clear grammar, complete sentences, accurate documentation)
• Strong interpersonal skills (professional, respectful, able to listen and explain)
• Comfort using technology and learning new systems (typing, navigating multiple applications)
• Dependability (consistent attendance, follow-through, and ownership of work)
• Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
• Ability to work effectively with feedback, coaching, and evaluations throughout the program
• Ability to pass a state licensing exam if required for the claims you will support/handle
• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
• Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology is helpful but not required

Benefits

• 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: structured training + clear advancement opportunities

Company Overview