Zoom Platform Engineer - Live Events & UC Del

Role Overview

We are seeking a highly technical Zoom Platform Engineer with deep, hands-on expertise across the full Zoom ecosystem — from admin configuration and Rooms architecture to live event production and escalation engineering. Working knowledge of Microsoft Teams, Webex, and Cisco platforms is a plus, but Zoom mastery is the core of this role.

This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate is equal parts Zoom power user, network troubleshooter, and live event operator — someone who thrives in high-pressure environments where reliability is non-negotiable.

This is not a helpdesk role. It is a live event engineering position operating in time-sensitive, high-stakes environments where redundancy and calm execution under pressure are critical.

Key Responsibilities

Zoom Platform Engineering (Primary Focus)

• Architect, configure, and administer the full Zoom product suite: Meetings, Webinars, Events, Backstage, Rooms, Phone, and ISO workflows
• Own Zoom admin portal configuration including account hierarchy, security policies, feature enablement, and user provisioning
• Design and maintain standardized Zoom build templates, configuration playbooks, and deployment standards
• Manage Zoom Rooms deployments including hardware configuration, room profiles, and firmware management
• Configure and support Zoom integrations (SSO, calendar connectors, CRM/ticketing, API workflows)
• Stay current with Zoom platform releases, beta features, and roadmap changes — proactively evaluating their impact on production environments

Microsoft Teams & Webex Engineering (Secondary Focus)

• Configure and support Teams Live Events, Town Halls, and Meetings including admin policy management, Teams Rooms, and meeting configuration at scale
• Manage Webex Events, Webinars, and Meetings including Control Hub administration, site configuration, and hardware endpoint support
• Maintain working knowledge of platform-specific capabilities (e.g., Teams recording and compliance policies, Webex Slido integration, breakout and Q&A workflows) to support events end-to-end on each platform
• Serve as a competent escalation resource on Teams and Webex during live productions, with Zoom as the primary escalation anchor

Live Event Engineering & Escalation

• Serve as the primary Tier 2/3 escalation engineer during live productions across Zoom, Teams, and Webex
• Troubleshoot real-time audio/video, encoding, and signal routing issues with speed and precision
• Diagnose and resolve network performance issues: latency, jitter, packet loss, and QoS degradation
• Design and implement redundancy and failover protocols for high-visibility events
• Lead structured incident response and author post-event RCA documentation

Cross-Platform & Interoperability Support

• Support interoperability across Zoom, Teams, Webex, and SIP/H.323 endpoints — including native interop and third-party gateway configurations
• Configure RTMP workflows and video signal routing for hybrid and broadcast productions
• Advise on platform selection and configuration trade-offs based on event requirements and client environment

Optimization & Automation

• Implement feature updates and platform improvements
• Develop and maintain platform-specific configuration playbooks, runbooks, and technical SOPs across Zoom, Teams, and Webex
• Identify automation opportunities targeting a 30–40% reduction in manual setup
• Contribute to long-term scalability and platform architecture planning

Required Qualifications

• 4+ years of hands-on Zoom platform experience spanning Meetings, Webinars, Events, Rooms, and Admin
• Deep familiarity with the Zoom Admin Portal — account hierarchy, security settings, feature configuration, and reporting
• Proven experience engineering and supporting enterprise-scale live productions on Zoom
• Understanding of networking fundamentals (TCP/IP, DNS, QoS, firewalls, VLANs)
• Experience with SIP/H.323 interoperability and RTMP/video routing workflows
• Strong documentation and escalation management skills

Preferred Qualifications

• Zoom certifications (e.g., Zoom Certified Engineer or equivalent)
• Working knowledge of Microsoft Teams and/or Webex
• Experience with Zoom API and webhook integrations
• Familiarity with AV signal chains and broadcast production workflows

Core Competencies

• Calm under pressure — performs consistently during high-stakes, live productions
• Zoom-native systems thinker — understands the full platform ecosystem, not just individual features
• Detail-oriented problem solver — methodical in diagnosis, precise in execution
• Ownership mindset — takes end-to-end accountability for event outcomes
• Player/coach mentality — leads by doing and elevates the team around them 

#LI-OE