Account Manager

EMRG is an award-winning Digital Marketing Agency based in Los Angeles, seeking an experienced Account Manager with a passion for digital marketing. The role involves building relationships with clients, onboarding new accounts, coordinating tasks with the team, and ensuring client satisfaction through effective communication and problem-solving.

Responsibilities

• Communicating with clients via email, video call, and phone
• Having in-person meetings with clients in the LA area (reliable transportation required)
• Onboarding new accounts as efficiently as possible
• Coordinating with our team to ensure tasks are completed in a timely manner
• Handling client issues professionally
• Communicating with our accounting department to ensure all work is billed
• Organizing tasks and notes using our various software
• Monitoring worker's time to ensure all time is entered and tracked
• Assisting the production team at on-site filmings
• Keeping an eye out for opportunities to grow client accounts
• Filing reports as required
• Handling special projects and new opportunities as they arise

Skills

• Experience in account management: 1 year
• General understanding of digital marketing
• Passion for perfect execution
• Trustworthy, confident, and diligent
• Ability to communicate with clients via email, video call, and phone
• Reliable transportation for in-person meetings with clients in the LA area
• Ability to onboard new accounts efficiently
• Coordination with team to ensure timely task completion
• Professional handling of client issues
• Communication with accounting department to ensure all work is billed
• Organizing tasks and notes using various software
• Monitoring worker's time to ensure all time is entered and tracked
• Assisting the production team at on-site filmings
• Identifying opportunities to grow client accounts
• Filing reports as required
• Handling special projects and new opportunities as they arise
• Customer service experience
• Experience with various digital marketing services
• Experience using task-management tools such as Trello, Monday, Asana, or ActiveCollab

Company Overview