Account Manager (Köln, DE, 50670)
Posted 2026-05-06The Account Manager will acquire new customers and further develop existing clients in the segments of artisan bakery, pastry, chocolaterie, and confectionery. This is a home-office-based position, with approximately 80% field activity expected.
Responsibilities
Establish and expand Barry Callebaut and its brands as the No. 1 partner for chocolate and cocoa products in the above-mentioned segments.
Acquire new customers and maximize potential within existing contacts in the Gourmet division: artisan bakery, pastry, chocolaterie, and confectionery.
Value selling of our entire portfolio: innovative product concepts, technical application support and consulting, and marketing support both at POS and digitally (including social media).
Build and strengthen sustainable, long-term, and reliable customer relationships.
Proactively collaborate and communicate with Marketing, Customer Care, and the Chocolate Academy Center™.
Support customers in their forecast planning.
Maintain accurate and up-to-date data in the CRM system (Salesforce).
Conduct competitive analyses and monitor market trends.
Qualifications
Experience in bakery, pastry, chocolaterie, or confectionery, or comparable sales experience in the relevant market.
In-depth knowledge of the described segments and a strong network within regional decision-making structures on the user side.
Proven sales experience in the artisan food sector, ideally in chocolate or bakery products.
Fluent in German; good command of English.
Proficient in MS Office, especially Excel.
Experience with CRM systems; knowledge of Salesforce and SAP is an advantage.
Entrepreneurial mindset, customer orientation, self-motivation, solution-driven approach, perseverance, passion, and team spirit.