Associate Key Account Manager

Associate Key Account Manager – Provider Sales

Wholesale / B4B Sales | Career Pathway Role

Brief role summary

An entry‑level to early‑career account management role supporting healthcare provider customers through proactive partner engagement, sales execution and outstanding service and support — with a clear pathway into a Key Account Manager position.

The role at a glance

• Full‑time, permanent role
• Provider Sales / Wholesale team (B4B)
• Remote account management with outbound customer engagement
• Strong development pathway into Key Account Management
• Join a global healthcare leader

About the role

As an Associate Key Account Manager, you’ll support the execution of account plans and growth strategies across a portfolio of small to mid‑tier provider accounts. You’ll work closely with the Key Account Management and broader Provider Sales teams to deliver excellent service, drive product adoption and support commercial outcomes.

This role is well suited to someone who enjoys building relationships, working in a fast‑paced environment and developing their commercial skills within a structured healthcare setting.

What you’ll be doing

Account Support & Execution

• Execute account plans and growth initiatives for assigned accounts
• Manage a portfolio of small to mid‑tier customers remotely
• Ensure timely follow‑up on customer requests and enquiries
  

Customer Engagement

• Conduct proactive outbound calls to support product uptake and retention
• Identify upsell and cross‑sell opportunities aligned to customer needs
• Maintain regular, value‑adding engagement with customers
  

Customer Service Excellence

• Act as a primary point of contact for customer queries
• Resolve issues efficiently and professionally
• Deliver a consistently high‑quality customer experience
  

Data & Systems

• Maintain accurate customer and opportunity records in CRM (e.g. Salesforce)
• Track account performance, activities and opportunities
• Support reporting and administrative requirements
  

Collaboration

• Work cross‑functionally across sales, operations and internal teams
• Support pricing, operational execution and team initiatives
• Contribute to team targets and overall Provider Sales performance
  

About ResMed

ResMed is a global leader in sleep and respiratory health, supporting millions of people worldwide with market‑leading medical devices and digital health solutions. Our technology helps diagnose, treat and manage sleep apnoea and other chronic conditions, improving quality of life and reducing the impact of chronic disease.

Our Provider Sales (Wholesale) team works closely with healthcare providers to ensure access to high‑quality products, education and support — combining commercial excellence with genuine care for patient outcomes.

About you

You’re organised, proactive and customer‑focused, with an interest in building a career in B2B sales or account management.

You’ll bring:

• Experience in customer service, inside sales or account support
• Confidence communicating via phone and email
• Strong attention to detail and ability to follow structured processes
• Excellent time management and organisational skills
• A collaborative, positive and team‑oriented approach
• Curiosity, resilience and a willingness to learn and grow
  
  

You’ll be comfortable working in a fast‑paced environment and motivated by developing your skills with the goal of progressing into a Key Account Manager role.

Experience

Required:

• Experience in customer service, inside sales or account support
• Experience using CRM systems
  

Preferred (desirable but not essential):

• Exposure to B2B/B4B environments
• Experience in healthcare or medical devices
• Sleep health knowledge

What’s in it for you?

• Clear development pathway into Key Account Management
• Structured onboarding, training and coaching
• Experience within a global healthcare organisation
• Supportive, collaborative sales culture
• Purpose‑driven work improving health outcomes
  

If you’re ready to build a B2B sales career with impact, apply now and grow with ResMed.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.