Associate Platform Engineer

SAP is a leading company in enterprise resource planning software, dedicated to helping customers succeed. As an Associate Platform Engineer in Customer Success, you will ensure customers have a smooth experience with SAP Central Business Configuration by solving complex issues and collaborating with global teams.

Responsibilities

• Solve complex customer issues with empathy, ownership, and technical expertise
• Deliver on key support KPIs, including response and processing times
• Troubleshoot incidents with colleagues in international teams
• Build tools and automation to streamline diagnostics and accelerate issue resolution
• Participate in planned support activities during designated weekends
• Collaborate closely with global teams across development, SAP Line of Businesses, and regions to drive customer success

Skills

• Bachelor's degree in Computer Science or related technical field
• 0-3 years of experience in software development or technical support
• Basic knowledge of SAP S/4HANA or equivalent product
• Strong programming experience in Node.js, ABAP, or equivalent; plus foundational knowledge of database design
• OpenSearch and Grafana skills
• Log-analysis and metrics review
• Ability to work across backend (CAP, OData, CDS) and frontend (UI5, Fiori Elements) technologies
• Understanding of clean, scalable coding practices aligned with SAP standards
• Exposure to public cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) is an advantage
• Prior customer support experience is useful but not mandatory—what matters most is your passion for helping customers succeed
• Experience developing with the Cloud Application Programming Model (CAP), OData, CDS, SAPUI5, or Fiori is a plus
• Atlassian JIRA experience is a plus

Benefits

• Constant learning
• Skill growth
• Great benefits

Company Overview