Bilingual Customer Service Representative - Pension Administration

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. They are seeking a Bilingual Customer Service Representative to assist pension plan participants with inquiries regarding their benefits and retirement options, ensuring clear communication and client satisfaction.

Responsibilities

• Handling inbound and outbound calls from clients and their employees, including follow-up calls
• Address inquiries from pension plan participants regarding benefits, eligibility, and pension options
• Provide accurate and timely information on pension plans and retirement benefits
• Assist participants with pension documents, forms, and online portals
• Handle client concerns and escalations professionally and empathetically
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve complex issues and ensure client satisfaction
• Stay informed on pension regulations and policies

Skills

• Fluency in both English and French with strong verbal and written communication abilities in both languages
• Experience in using Excel and the Microsoft Office suite
• Previous experience in customer service or call center roles
• Strong communication skills, both verbal and written
• Excellent problem-solving skills and attention to detail
• Ability to handle confidential information responsibly
• Ability to work in a team as well as independently
• College or University diploma or equivalent; additional customer service training is a plus
• Proficiency in customer service software is a plus
• Knowledge of pension plans is beneficial but not required

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Company Overview