Business Consultant I

Care.com is a consumer tech company focused on providing care solutions for families. The Business Consultant I role involves managing client interactions, providing consultations on tax and labor law questions, and supporting operational efficiency within the Consulting Team.

Responsibilities

• Manage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questions
• Review and implement account changes promptly
• Perform follow-ups and non-phone account management tasks as needed
• Support other teams with business needs, goals, and project completion
• Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells

Skills

• 1-3+ years of related client service experience
• Strong communication skills, both written and verbal
• Team-player, with a passion for delivering exceptional customer service
• Strong attention to detail
• Strong change agility and ability to shift quickly as needed
• A driven nature and willingness to tackle complex projects and goals
• Comfortable in a fast-paced environment
• Comfortable meeting and exceeding daily and weekly critical metric benchmarks
• Open to feedback, ongoing learning, and comfortable asking questions
• Reliable and consistently punctual
• Bachelor's Degree preferred (Business/Economics/Government preferred)

Benefits

• Health insurance coverage
• Life, and disability insurance
• A generous 401K employer matching program
• Paid holidays
• Paid time off (PTO)

Company Overview

Company H1B Sponsorship