Chat Support Executive(night shift)

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused Chat Support Executive (Night Shift) to join our dynamic remote support team. In this role, you will serve as the first point of contact for our customers, handling real-time inquiries through chat with professionalism and efficiency. If you thrive in a fast-paced virtual environment, are tech-savvy, and possess strong communication skills, we encourage you to apply.

Key Responsibilities
• Respond promptly and professionally to customer queries via live chat platforms.
• Resolve product or service problems by clarifying the customers complaint and determining the cause of the issue.
• Escalate complex concerns to the appropriate departments when necessary.
• Maintain up-to-date knowledge of company products, services, and policies.
• Document interactions accurately in the system with attention to detail.
• Meet or exceed performance KPIs including response time, resolution rate, and customer satisfaction.
• Provide support to international customers across various time zones.
• Collaborate with cross-functional teams to ensure consistent and high-quality service.

Required Skills and Qualifications
• Excellent written communication skills in English.
• Ability to multitask and manage time effectively.
• Familiarity with customer support software, chat systems, and CRM tools.
• Strong problem-solving skills and attention to detail.
• A reliable internet connection and a distraction-free home office setup.
• A calm and empathetic approach to dealing with frustrated or upset customers.
• Typing speed of at least 35+ WPM with high accuracy.

Experience
• Minimum 6 months to 2 years of experience in customer support, preferably in a chat-based environment.
• Freshers with excellent English writing skills and the right attitude will also be considered.

Working Hours
• Night Shift (9:00 PM to 6:00 AM IST)
• Monday to Saturday (1 day off per week – rotational)
• Flexibility to work on weekends and holidays as required.

Knowledge, Skills, and Abilities
• In-depth understanding of customer service practices and conflict resolution.
• Knowledge of help desk systems and chat tools (e.g., Zendesk, Freshdesk, Intercom).
• Adaptability to changing technologies and processes.
• Ability to work independently with minimal supervision.
• Comfortable handling high volumes of customer inquiries during peak hours.

Benefits
• Competitive monthly salary with night shift allowance.
• Paid training and onboarding support.
• Performance-based bonuses and incentives.
• Work from the comfort of your home.
• Growth opportunities within a rapidly expanding team.
• Health & wellness programs (where applicable).
• Certificate of experience after completion of tenure.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in delivering excellence through a people-first approach. Our supportive and inclusive remote work culture empowers employees to succeed, grow, and innovate. We offer flexible work conditions, meaningful responsibilities, and a chance to be part of a global support ecosystem that values your contribution every day.

How to Apply

If you are enthusiastic about delivering outstanding customer experiences and are ready for a rewarding night shift opportunity, we want to hear from you!

To apply, send your updated resume to us
Subject Line: Application for Chat Support Executive – Night Shift

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