Client Coordinator - Trainer (31969)

SUMMARY

The Client Coordinator Trainer is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

ESSENTIAL JOB FUNCTIONS

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.


• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.


• Maintain daily contact with the QA department regarding workflow and pending report status.


• Contact providers for assignment and update database.


• File and archive open and closed cases.


• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.


• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.


• Direct calls to other departments as needed.


• Perform various clerical duties such as typing, filing, emailing, and proofreading.


• Assist in resolution of customer complaints and quality assurance issue.


• Notify management of any report issues or concerns.


• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.


• Perform other duties as assigned.