Customer Care Specialist - Remote US - $18/Hour PT Vets MilSpouses

Customer Care Specialist - Remote US - $18/Hour PT Vets MilSpouses

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: Denver, CO | California | Rhode Island | Montana | Washington DC | Illinois | Iowa | Seattle, WA, Edgewater, CO | Flagstaff, AZ | OCONUS

Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote and equipment is provided. Employment is contingent upon successful completion of a background check.

Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage
Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
Interacts with internal/external business partners, including insureds and claimants
Meets established departmental quality, service, phone metric, and productivity objectives
Prepares documents, communications, and other materials using established formats and standard software
Resolves standard and complex inquiries and problems, escalating as needed
Follows procedures to ensure adherence to the company's risk and compliance policies
Provides feedback and recommendations to the team to improve the quality of customer care
Performing other duties as assigned

Auto req ID

464455BR

Minimum Education Required

High School/GED

Job Category

Work From Home

Additional Qualifications/Responsibilities

Must Haves:

Proficiency with Windows-based software applications and MS Office Suite products including Excel, PowerPoint, and Word.
6 or more months of contact center or customer service experience or an equivalent combination of education and experience
Detail-oriented with the ability to mentally and tactically handle or resolve issues
Data Entry
Ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed is a plus

Training:

6 weeks
Monday - Friday, 9:00 am - 5:00 pm EST
Training is 100% mandatory and no time off will be approved.

Post-Training:

Monday - Friday | 4pm - 8pm EST

Pay:

$18/hour

What's in it for you?

Equipment Provided
Employee Assistance Program
PerkSpot
Paid Time Off
Long-Term Disability

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Company

Instant Teams