Customer Engagement Representative (Bilingual) - Hybrid at arenaflex

• *Unlock a Rewarding Career in Customer Engagement at arenaflex**

Are you passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry? Do you have a flair for languages and a knack for problem-solving? Look no further than arenaflex, a pioneering company revolutionizing recreational purchases with cutting-edge technology and innovative risk strategies.

As a Customer Engagement Representative (Bilingual) in our hybrid role, you will be a key player in our Roadrunner Servicing Center in Irving, Texas, working from our Remote office and home. You will be responsible for delivering top-notch customer service and support, driving success in our growing portfolio of Powersports loans, and helping customers achieve their passions.

• *About arenaflex**

arenaflex is a game-changer in the recreational purchasing space, delivering a seamless, end-to-end digital buying experience that connects people with their passions. By combining cutting-edge technology and innovative risk strategies, we make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to empower customers to live their best lives, and we're looking for talented individuals like you to join our team.

• *Responsibilities**

As a Customer Engagement Representative (Bilingual), you will be responsible for:

• Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and support
• Processing phone payments and conducting outbound customer interview calls
• Communicating and resolving customer issues via online chat channels
• Resolving common customer concerns regarding their powersports loan
• Meeting monthly productivity and quality goals
• Complying with all federal and state-specific laws that regulate collections and servicing activities

• *Requirements**

To succeed in this role, you will need:

• A High School Diploma or GED, with some college coursework a plus
• 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio
• Collection experience is a plus
• Working knowledge of Word and Excel
• Ability to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills, both verbally and written, with bilingual English/Spanish fluency a plus
• Excellent "people" skills and a strong customer service attitude, with problem-solving abilities
• Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays

• *Benefits**

As a valued member of our team, you will enjoy a range of benefits, including:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

• *Equal Employment Opportunity**

arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

• *Join our Team!**

If you're passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry, apply now to become a Customer Engagement Representative (Bilingual) at arenaflex. We can't wait to welcome you to our team!

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