Customer Inquiry and Administrative Specialist

New York Life is a Fortune 100 mutual company with a long-standing legacy of integrity and purpose. They are seeking a Customer Inquiry and Administrative Specialist to manage inbound calls, verify claim information, and prepare daily reports in accordance with Risk Management requirements.

Responsibilities

• Answer inbound customer calls, assess needs, and route inquiries to the appropriate department
• Research and confirm policy details for active and canceled policies to support accurate customer responses
• Verify claim details for accuracy and enter information into the claims system
• Prepare, reconcile, and validate daily new-claim reports to meet Risk Management requirements
• Identify claim exceptions or routing errors and escalate issues for timely resolution and correction

Skills

• High school diploma or equivalent
• Strong verbal and written communication
• Strong interpersonal skills and customer service skills
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Detail-oriented with strong accuracy and follow-through

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs

Company Overview

Company H1B Sponsorship