Customer Learning and Enablement Manager – Technology Education Programs & Client Training Strategy

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Join arenaflex as a Customer Learning and Enablement Manager

Remote Position – Work From Anywhere with Reliable Internet Connection!

About arenaflex

At arenaflex, we believe that exceptional technology is only as powerful as the people who use it. As a leading innovator in enterprise technology solutions, we're committed to transforming how businesses operate, grow, and succeed in the digital age. Our mission extends beyond delivering cutting-edge platforms—we're dedicated to ensuring our customers become true masters of the technology they trust to run their operations.

Our Change Enablement practice sits at the intersection of technology implementation and human transformation. We recognize that successful digital transformation isn't just about deploying new tools—it's about empowering people to embrace change, develop new skills, and achieve measurable business outcomes. This philosophy drives everything we do, and it's why we're searching for an extraordinary learning professional to join our growing team.

When you join arenaflex, you become part of a dynamic, forward-thinking organization that values innovation, collaboration, and the relentless pursuit of excellence. Our remote-first culture means you can bring your best work from anywhere in the world, surrounded by talented professionals who share your passion for making a difference.

About the Role

Are you ready to shape the future of customer education and enablement? We're looking for an experienced and passionate learning professional to design and deliver innovative technology learning programs that transform how our customers interact with, adopt, and succeed using our platform. This is a unique opportunity to bridge the gap between complex technology and real-world business outcomes.

As a Customer Learning and Enablement Manager at arenaflex, you'll be instrumental in crafting learning experiences that drive adoption, foster engagement, and create lasting success for our clients. You'll work at the crossroads of client needs, business objectives, industry best practices, and emerging technology trends—creating comprehensive learning ecosystems that empower users at every level of their journey.

The ideal candidate is a strategic thinker with deep expertise in instructional design and a proven track record in program management within fast-paced, technology-focused environments. You thrive on challenges, embrace innovation, and possess an unwavering commitment to helping others succeed. If you're energized by the prospect of transforming how people learn and grow through technology, this role is perfect for you.

What You'll Do

Your days at arenaflex will be dynamic, engaging, and deeply impactful. Here's what you can expect:

• Discover Needs and Impacts: Partner intimately with client stakeholders to conduct comprehensive needs assessments. You'll identify skills gaps, understand business objectives, and shape training programs that deliver measurable results. Your analytical approach ensures every learning initiative addresses real challenges.


• Design & Deliver Innovative Learning Programs: Create engaging, multi-modal learning experiences that empower clients to adopt new technologies confidently. From instructor-led workshops to self-paced e-learning modules, you'll develop content that resonates with diverse learning styles and professional backgrounds.


• Facilitate Technology Adoption: Transform complex technical concepts into simple, accessible, and actionable knowledge. Your ability to translate intricate platform capabilities into practical skills sets our customers up for lasting success.


• Become a Trusted Advisor: Stay ahead of industry best practices, emerging trends in learning methodology, and technological advancements. Continuously evolve our programs to ensure they remain current, effective, and ahead of the curve.


• Lead with Purpose: Provide strategic guidance and thought leadership across the organization. Ensure all learning initiatives align with broader business outcomes and contribute directly to client growth objectives.


• Collaborate Broadly: Work seamlessly across internal delivery teams and directly with clients to deliver cohesive, impactful enablement programs. Your collaborative spirit ensures consistency and excellence in every touchpoint.


• Measure and Optimize: Implement robust metrics and analytics to track program effectiveness. Use data-driven insights to continuously refine and improve learning experiences.

What You Bring

We're seeking a professional with the following qualifications and characteristics:

• Extensive Experience: Ten or more years leading customer-facing, technology-focused learning and enablement programs in fast-paced, dynamic environments. You've seen what works and what doesn't, and you bring that wisdom to every initiative.


• Proven Innovation: A track record of designing and executing innovative learning strategies that directly drive customer adoption, engagement, and success. Your programs don't just inform—they transform.


• Deep Expertise: Mastery of adult learning principles and instructional design, with a natural talent for making complex technical platforms accessible and practical for diverse audiences. You have the rare ability to explain anything to anyone.


• Strategic Thinking: Skilled at identifying knowledge gaps, defining clear learning objectives, and aligning enablement initiatives with core business goals. You always see the bigger picture.


• Exceptional Communication: Outstanding presentation and facilitation skills, capable of educating and inspiring audiences at all levels—from end users to C-suite executives.


• Hands-On Experience: Demonstrated expertise developing and managing learning programs from concept to execution, utilizing modern learning platforms, authoring tools, and learning management systems. You're comfortable with the technology that powers learning.


• Self-Starter Mindset: A proactive approach with the ability to thrive and take initiative in remote and cross-functional environments. You don't wait for instructions—you create the path forward.

Preferred Qualifications

While not required, the following experiences would set you apart:

• Experience in the enterprise software or SaaS industry


• Background in consulting or professional services


• Certifications in instructional design (e.g., ATD, eLearning Guild)


• Familiarity with marketing automation, CRM, or similar platforms


• Experience working with global, multicultural teams


• Advanced degree in Education, Instructional Design, or related field

Skills and Competencies

To excel in this role, you'll leverage these core capabilities:

• Strategic planning and program management


• Instructional design and curriculum development


• E-learning development and multimedia content creation


• Facilitation and presentation


• Stakeholder management and client relationship building


• Data analysis and metrics-driven decision making


• Cross-functional collaboration


• Agile and adaptive problem-solving

Career Growth and Development

At arenaflex, your career trajectory is limited only by your ambition. As a Customer Learning and Enablement Manager, you'll have opportunities to:

• Advance into senior leadership roles within our Change Enablement practice


• Specialize in specific technology domains or industry verticals


• Mentor and develop other learning professionals


• Influence product strategy through customer feedback and learning insights


• Contribute to industry thought leadership through conferences and publications


• Expand your expertise through continuous learning and professional development

We invest heavily in your growth, offering comprehensive training programs, certification support, and exposure to cutting-edge learning technologies and methodologies.

Our Culture and Values

At arenaflex, we value passion, self-motivation, and an collaborative spirit that transcends borders and time zones. Our ideal team member embodies these essential qualities:

• Lifelong Learner: You have an insatiable curiosity and passion for diving deep into details, always seeking to understand the "why" behind the "what."


• Self-Driven: You thrive in dynamic, ambiguous situations and view challenges as opportunities for innovation.


• Organized and Deadline-Oriented: You have a strong sense of ownership and deliver exceptional work on time, every time.


• Empowering Leader: You know how to delegate effectively and empower team members to excel in their own right.


• Resourceful Problem-Solver: You find solutions through research, experimentation, and creative thinking.


• Curious and Adaptable: You embrace new challenges and opportunities with enthusiasm and flexibility.


• Remote Work Enthusiast: You align with our core values and thrive in a distributed work environment.


• Thoughtful Communicator: You clarify client needs before proceeding and ensure everyone feels heard and understood.

Compensation and Benefits

We offer a competitive compensation package that reflects your experience, skills, and contributions:

• Competitive salary with performance-based bonuses


• Comprehensive health, dental, and vision insurance


• 401(k) retirement plan with company matching


• Flexible paid time off and holiday schedule


• Professional development budget for courses, certifications, and conferences


• Home office stipend for remote workers


• Wellness programs and employee assistance resources


• Parental leave and family support programs

Why arenaflex?

When you join arenaflex, you're not just accepting a job—you're embracing a career-defining opportunity to make a lasting impact. We're a company that rewards innovation, celebrates diversity, and believes in the power of continuous learning. Our collaborative culture supports your growth, while our global reach expands your perspective.

We understand that the best work happens when you're at your best, which is why we prioritize work-life balance, flexible scheduling, and the tools you need to succeed from anywhere. Whether you're designing your first learning module or presenting to a room of industry leaders, you'll have the support and resources to excel.

Ready to Make an Impact?

If you're passionate about transforming how people learn and succeed with technology, we want to hear from you. Join arenaflex and become part of a team that's redefining what's possible in customer education and enablement.

Apply today and take the first step toward a rewarding career where your skills, creativity, and dedication will shape the future of learning in enterprise technology.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.