Customer Service Advisor - Call Center Specialist | Automotive Restoration Products & DIY Enthusiast Support

Join the arenaflex Team: Help Customers Bring Their Automotive Dreams Back to Life

Are you someone who thrives on helping others and takes pride in delivering exceptional customer experiences? Do you have a passion for problem-solving and enjoy working in a dynamic, team-oriented environment? If so, arenaflex wants to hear from you!

At arenaflex, we believe that every car tells a story, and our customers are passionate about restoring their beloved vehicles to their former glory. Since 1978, we have been developing, marketing, and offering high-quality supplies, tools, and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the arenaflex brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

As a Customer Service Advisor at arenaflex, you'll play a vital role in our customer support team, assisting enthusiasts who are eager to buy products to restore their dream cars. Sometimes customers need additional help with their orders, have questions about our products, or need action taken to resolve concerns. This is where you come in!

Why Join arenaflex?

At arenaflex, we don't just sell products – we help people achieve their automotive restoration dreams. When you join our team, you become part of a community that values integrity, teamwork, and continuous improvement. Our core values create a team of people who consider others first, own results, have a positive approach to problem-solving, maintain a sense of urgency, and continually self-improve.

We offer a work environment that balances professionalism with warmth, ensuring that both our team members and customers feel valued and supported. Whether you prefer working in our Pottstown, PA office or the comfort of your own home, we have options to suit your lifestyle. Our remote positions come with all the necessary equipment and support you need to succeed.

What You'll Do

As a member of the Customer Service team, you'll be the voice of arenaflex, helping customers navigate their restoration journeys. Your responsibilities will include:

• Multi-Channel Customer Support: Assist customers over phone, email, and live chat with their orders, answering questions, and problem-solving to ensure a seamless experience.


• Order Management: Work within our computer system to place and research customer orders, as well as document conversations and actions taken to resolve issues.


• Customer Advocacy: Take ownership of customer issues and see them through to resolution, ensuring each customer feels heard and valued.


• Positive Experience Delivery: Pitch in where needed to drive a positive customer experience and contribute to our team goals.


• Product Learning: Commit to learning about our processes and product offerings to provide accurate information to customers.


• Continuous Improvement: Actively participate in training sessions and self-improvement opportunities to enhance your skills.

What We're Looking For

We're seeking candidates who are committed to delivering excellence in customer service and who embody our core values. The ideal candidate will have:

Essential Qualifications:

• Customer Ownership: A natural tendency to take responsibility for customers and see their issues through to resolution.


• Technical Comfort: Comfortable working with computers and learning new systems. Previous experience with CRM software is a plus but not required.


• Process Commitment: A willingness to learn about our processes and procedures to provide consistent, high-quality support.


• Proactive Problem-Solving: A proactive approach to identifying issues and solving problems with a positive attitude.


• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.


• Online Shopping Experience: Personal experience with online shopping, which helps you understand the customer perspective.


• Availability: Flexibility to work various schedules, with highest priority need being Monday - Friday, 10:30am-7:00pm EST.

Preferred Qualifications (Not Required):

• Previous experience in a call center environment (helpful but not necessary – we provide comprehensive training!).


• Automotive restoration experience or knowledge (this is a plus, though this role focuses more on assisting customers with orders while our Project Advisors help customers determine the best products for their projects).

Work Schedule & Location

We understand that work-life balance is important, which is why we offer flexible scheduling options:

• Schedule Flexibility: There are a number of schedules available for different times of the day.
• Primary Need: Monday - Friday, 10:30am-7:00pm EST (highest priority).
• Work Location: Choose between our Pottstown, PA office or a remote position.
• Remote Requirements: If working remotely, you'll need access to a minimum speed internet connection, a distraction-free environment, and a dedicated workspace. Computers will be provided by arenaflex.

Compensation & Benefits

At arenaflex, we value our team members and want to ensure they feel supported both professionally and personally. We offer a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage for you and your family.


• Life Insurance: Life and accidental death & dismemberment (AD&D) insurance.


• Disability Insurance: Short-term and long-term disability coverage.


• Retirement Plan: 100% vested matching 401(k) plan to help you save for the future.


• Paid Time Off: Generous paid time off policy to rest and recharge.


• Incentive Plan: Performance-based incentive opportunities.


• Employee Discount: Enjoy discounts on our products – because we want you to experience the joy of automotive restoration too!


• Voluntary Benefits: Additional optional benefits to customize your coverage.

Training & Development

We believe in investing in our people. When you join arenaflex, you'll receive comprehensive training to help you understand our products and systems. This includes:

• Product knowledge training to help you understand the automotive restoration supplies we offer.


• System training on our order management and customer relationship tools.


• Customer service best practices to enhance your problem-solving and communication skills.


• Ongoing support and mentorship from experienced team members.


• Opportunities for continuous learning and professional growth.

Career Growth Opportunities

At arenaflex, we promote from within and are committed to helping our team members grow their careers. As you develop your skills and demonstrate your potential, you may have opportunities to:

• Advance into senior customer service roles.


• Transition into specialized positions such as Project Advisor (helping customers determine the best products for their projects).


• Move into leadership or supervisory positions within the customer service department.


• Explore other departments such as sales, marketing, or operations.

Our Culture

arenaflex is more than just a company – we're a community of automotive enthusiasts dedicated to helping our customers achieve their restoration dreams. We take our culture seriously and use tools like the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team members.

As part of the application process, please set aside 7-10 minutes during which you will have no interruptions or distractions to complete the Culture Index assessment. Simply follow the instructions provided – this helps us ensure a great fit for both you and our team.

Application Process

To apply for this position, please submit your application through our online portal. As part of our commitment to maintaining a safe and professional workplace, arenaflex conducts pre-employment drug screening and background checks.

We are an equal opportunity employer (EOE) and participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Ready to Join the arenaflex Family?

If you're excited about the opportunity to help automotive enthusiasts bring their restoration projects to life, we'd love to hear from you! This is a fantastic opportunity to join a company with a rich history, a passionate customer base, and a team that truly cares about each other and the customers we serve.

Apply today and become part of the arenaflex legacy – where every customer is a enthusiast, every restoration is a passion project, and every team member is family.

Don't miss this chance to grow your career with a company that values its people, celebrates achievements, and is committed to helping customers restore the vehicles they love. We can't wait to welcome you to the arenaflex team!