Customer Service Advocate I - Member & Provider Support Specialist (Entry-Level)

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Join arenaflex: Where Your Voice Matters and Your Career Begins

Are you ready to be the voice that makes a real difference in people's lives? At arenaflex, we're not just answering phones—we're transforming healthcare experiences for millions of members across the nation. As a Customer Service Advocate I with arenaflex, you'll become part of a dynamic, purpose-driven team that's redefining what it means to deliver exceptional customer care in the healthcare industry.

Every day, you'll have the opportunity to impact real people—helping members navigate their healthcare benefits, resolving concerns with empathy and precision, and ensuring that every interaction leaves a lasting positive impression. This isn't just a job; it's a chance to build a meaningful career while developing skills that will serve you for a lifetime.

About arenaflex

At arenaflex, we believe that healthcare should be accessible, understandable, and human. As a diversified, national organization, we're committed to transforming the health of the communities we serve by delivering innovative solutions at the local level. Our mission goes beyond business—we're community advocates and change-makers, dedicated to creating an inclusive culture where every team member can thrive.

We pride ourselves on fostering an environment that values work-life balance, competitive compensation, and continuous career development. When you join arenaflex, you become part of a collaborative network of innovative thinkers who are passionate about making a difference. Here, your growth is our priority, and your ideas have the power to shape the future of customer care.

Position Overview: Be the First Line of Defense for Our Members

As a Customer Service Advocate I at arenaflex, you will serve as the first-line advocate focused on resolving inquiries, issues, and concerns for our members and healthcare providers. This entry-level position is perfect for individuals who are passionate about helping others, thrive in fast-paced environments, and want to kickstart their career in a industry that truly matters.

You will leverage a variety of communication channels—including phone, live chat, and email—to provide timely, accurate, and personalized support. Your ability to listen actively, empathize genuinely, and solve problems efficiently will be the key to your success in this role. You'll be the friendly voice or helpful text that turns confusion into clarity and frustration into satisfaction.

Key Responsibilities

As a vital member of our customer care team, you will:

• Respond to Inquiries: Receive and respond to routine member and provider inquiries, requests, and concerns in an accurate and timely manner, ensuring each interaction meets our high standards of quality and professionalism.


• Resolve Issues at First Contact: Mitigate and prevent complaints from being escalated by resolving issues during the initial interaction whenever possible, demonstrating your problem-solving abilities and commitment to immediate resolution.


• Front-Line Advocacy: Serve as the front-line resolution advocate on various member and provider inquiries, requests, and concerns, acting as the primary point of contact and representing arenaflex with excellence.


• Problem Analysis: Resolve basic problems by effectively communicating requested information, assessing member and provider needs, understanding the root cause of issues, and determining whether problems need to be routed to other departments for further resolution.


• Performance Standards: Maintain performance and quality standards based on established contact center metrics, continuously striving to meet and exceed expectations in your role.


• Multi-Channel Support: Provide exceptional customer service in a high-paced contact center environment over the phone, via live chats, and through email correspondence, adapting your communication style to each channel.


• Documentation: Document all member and provider information and communications accurately for quality and performance tracking through Customer Relationship Management (CRM) applications, ensuring detailed and organized records.


• Compliance: Remain up-to-date and adhere to quality standards, regulations, and all policies to ensure quality, consistency, and compliance in every interaction.


• Continuous Learning: Perform other duties as assigned and maintain flexibility to support team needs as our organization grows and evolves.

Qualifications We're Seeking

Education Requirements

Requires a High School diploma or GED. This is an entry-level position typically requiring little or no previous professional experience—we welcome fresh talent and are committed to training the right candidates for success.

Preferred Experience

• Experience interacting and multitasking using multiple systems and programs simultaneously is preferred, but not required.


• Previous customer service experience in any industry is a plus but not mandatory—we provide comprehensive training to set you up for success.


• Familiarity with healthcare terminology or insurance concepts is beneficial but can be developed through our training programs.

Residency Requirement

Must reside in Oklahoma to be considered for this position. We are deeply rooted in the Oklahoma community and are passionate about hiring local talent who understand the unique needs of our members in this region.

Skills and Competencies for Success

To excel as a Customer Service Advocate I at arenaflex, you should possess:

• Communication Excellence: Strong verbal and written communication skills with the ability to convey information clearly, professionally, and empathetically.


• Active Listening: The ability to listen attentively, understand customer needs, and respond appropriately to build trust and rapport.


• Problem-Solving Skills: Strong analytical thinking to identify issues, determine solutions, and make effective decisions quickly.


• Multi-Tasking Abilities: Comfortable handling multiple inquiries simultaneously while maintaining accuracy and quality.


• Technical Proficiency: Basic computer skills and the ability to learn new software applications quickly, including CRM systems.


• Adaptability: Flexibility to work in a dynamic environment and adapt to changing situations with a positive attitude.


• Empathy and Patience: A genuine desire to help others and the patience to guide members through potentially frustrating situations.


• Teamwork: Collaborative mindset and willingness to support teammates to achieve collective goals.


• Time Management: Strong organizational skills to manage your workload effectively in a fast-paced setting.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people. As a Customer Service Advocate I, you'll have access to:

• Comprehensive Training: Our industry-leading training program will equip you with the knowledge and skills needed to succeed, including product knowledge, communication techniques, and system proficiency.


• Career Advancement: This entry-level role is just the beginning. Many of our current leaders started in similar positions and advanced through dedication and performance. There are clear pathways to grow into senior advocate roles, team lead positions, supervisory roles, and beyond.


• Continuous Learning: Access to ongoing training opportunities, workshops, and resources to help you develop new skills and stay current with industry trends.


• Tuition Assistance: We support your educational aspirations through tuition reimbursement programs for qualified degrees and certifications.


• Skill Development: Gain transferable skills in communication, problem-solving, healthcare compliance, and leadership that will serve you throughout your career.

Work Environment and Culture

You'll thrive in our supportive, team-oriented environment where collaboration is celebrated and diversity is embraced. We understand that our employees have lives outside of work, which is why we offer:

• Flexible Work Arrangements: We take a flexible approach to work with remote, hybrid, field, or office work schedules available depending on role requirements and your location.


• Inclusive Culture: arenaflex is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


• Collaborative Team Atmosphere: Work alongside supportive colleagues who are dedicated to helping you succeed and grow.


• Community Connection: Be part of an organization that's making a tangible difference in the health and wellbeing of Oklahoma communities.

Compensation and Benefits

We recognize that our employees are our greatest asset, which is why we offer a competitive and comprehensive benefits package:

• Pay Range: $15.68 - $22.54 per hour, with pay adjusted based on individual skills, experience, education, and other job-related factors permitted by law.


• Health Insurance: Comprehensive health insurance coverage for you and your family, including medical, dental, and vision plans.


• Financial Security: 401(k) retirement plan with company match and stock purchase plans to help you build long-term financial security.


• Paid Time Off: Generous paid time off plus holidays to support your work-life balance.


• Additional Incentives: Total compensation may also include additional forms of incentives based on performance.


• Professional Development: Tuition reimbursement and continuous learning opportunities to support your career growth.

Join the arenaflex Family Today

If you're ready to start a rewarding career where your work truly matters, we invite you to apply for the Customer Service Advocate I position at arenaflex. This is your opportunity to join a team that's passionate about transforming healthcare experiences and making a meaningful difference in the lives of the members we serve.

At arenaflex, you'll find more than just a job—you'll find a career, a community, and a family committed to your success. We can't wait to see the unique perspective and talents you'll bring to our team.

Apply now and take the first step toward a fulfilling career with arenaflex!