**Customer Service Associate – arenaflex Store**

At arenaflex, we're not just a retail store – we're a community of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Associate at arenaflex, you'll be the face of our brand, ensuring that every customer interaction is memorable, delightful, and exceeds their expectations.

• *Job Summary:**

We're seeking a highly motivated and customer-focused individual to join our arenaflex team as a Customer Service Associate. In this role, you'll be responsible for providing top-notch customer service, operating a cash register, and maintaining a clean and organized store environment. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you!

• *Key Responsibilities:**

• **Customer Experience:**
+ Engage customers and patients by greeting them and offering assistance with products and services.+ Resolve customer issues and answer questions to ensure a positive customer experience.+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• **Operations:**
+ Provide customers with courteous, friendly, fast, and efficient service.+ Recommend items for sale to customers and recommend trade-up and/or companion items.+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.+ Process voids, returns, rain checks, refunds, and exchanges as needed.
• **Store Maintenance:**
+ Keep counters and shelves clean and well-merchandised.+ Take inventory and maintain records.+ Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
• **Asset Protection:**
+ Implement Company asset protection procedures to identify and minimize profit loss.+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• **Visual Merchandising:**
+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.+ Complete resets and revisions as directed.
• **Photo Services:**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.+ Suggestively sell promotional photo products.
• **Web Pick-up:**
+ Monitor orders in Picture Care Plus.+ Fill orders (pick items).+ Deliver orders to customers as they arrive at the store.
• **Store Maintenance:**
+ Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.

• *Essential Qualifications:**

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

• *Preferred Qualifications:**

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with arenaflex.
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

• *Skills and Competencies:**

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and conflict resolution skills.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
• Opportunities for career growth and advancement within the company.
• Competitive compensation and benefits package.
• Recognition and rewards for outstanding performance.

• *Work Environment and Company Culture:**

• arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
• We offer a dynamic and supportive team environment that encourages collaboration and teamwork.
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

• *Compensation, Perks, and Benefits:**

• Competitive hourly rate.
• Opportunities for overtime pay.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounts on arenaflex products and services.

• *How to Apply:**

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join our arenaflex team as a Customer Service Associate.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.