Customer Service Associate III- 2ND Shift; Hybrid- in Uniondale, NY - National General

Position: Customer Service Associate III- 2ND Shift (Hybrid- in Uniondale, NY) - National General

About the Role

At National General, we put people at the center of everything we do—and that starts with our customer service team. As a Customer Service Associate III, you’ll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team.

You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise.What You’ll Do
• Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
• Process policy changes and service requests while ensuring proper documentation in internal systems
• Explain policy details and customer documentation clearly, including followups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Stay current on marketing campaigns and respond confidently to related inquiries
• Identify potential cross‑sell opportunities when appropriate
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience
Must Have Skills & Qualities
• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Highly organized and detail‑oriented (there’s a lot to learn!)
• Patience, empathy, and professionalism when working with diverse customer needs
• Comfort handling complex or occasionally difficult conversations
Nice to Have
• Experience with Microsoft Office Suite, especially Excel
• Prior exposure to insurance concepts, policies, or customer service environments
Experience
• 0‑2 years of experience preferred
• Entry‑level candidates with strong communication skills and a desire to learn are encouraged to apply
Work Schedule & Location
• Shift: 11:30 AM – 8:00 PM EST (30‑minute lunch break)
• Hybrid

Schedule:

On‑site 2‑3 days per week at our Uniondale, NY office; work from home the remaining daysWhy You’ll Love Working Here
• Hybrid flexibility that supports work‑life balance
• A tenured, close‑knit team that’s welcoming, collaborative, and genuinely enjoys working together
• A beautiful, modern office space with free snacks and refreshments
• A team‑oriented culture where your contributions are valued and supported
Skills
• Consumer Protection
• Customer Data Management
• Effective Written Communication
• Emotional Intelligence
• Highly Resourceful
• Interpersonal Communication
• Patience with Customers
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management
• Time Management
• Verbal Communications
Compensation

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
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