Customer Service & E-Commerce Supervisor – Leading Front-End Operations, In-Store Shopping & Grocery Delivery Excellence in Cincinnati, OH

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Join arenaflex: Where Customer Experience Meets Retail Innovation

Are you passionate about delivering exceptional customer experiences while driving operational excellence in a fast-paced retail environment? At arenaflex, we believe that great customer service is the heartbeat of our business, and we're looking for a dynamic leader to join our Cincinnati team as a Customer Service & E-Commerce Supervisor. In this role, you'll have the opportunity to shape the future of retail operations, mentor a talented team, and ensure that every customer who walks through our doors—or orders online—leaves with a smile.

For decades, arenaflex has been committed to nourishing people and the planet by providing the highest quality groceries while fostering a community-oriented shopping experience. As we continue to expand our e-commerce capabilities, including grocery delivery and curbside pickup services, we need a skilled supervisor to lead these initiatives at the store level. This isn't just a job; it's a chance to be part of something bigger—a movement toward sustainable, community-focused retail that prioritizes both customers and team members alike.

About This Role

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be at the forefront of our customer-facing operations. You'll oversee both in-store customer service and our growing e-commerce programs, including order picking, fulfillment, and customer pickup experiences. This position requires a unique blend of leadership, operational expertise, and a genuine passion for customer satisfaction. You'll work closely with our Store Leadership team to ensure seamless execution of all front-end processes while developing and mentoring a team of dedicated Team Members.

The ideal candidate thrives in a dynamic environment, excels at multitasking, and has a proven track record of leading teams to success. If you're ready to take the next step in your career and make a meaningful impact within a purpose-driven organization, we encourage you to apply today.

What You'll Do

As the Customer Service & E-Commerce Supervisor, you will play a critical role in ensuring operational excellence across all customer touchpoints. Your responsibilities will span both traditional retail customer service and our expanding e-commerce fulfillment operations. Here's what you can expect:

Leadership & Team Development

• Lead, coach, and develop Team Members to deliver world-class customer service while fostering a positive, collaborative work environment


• Set clear expectations for balancing in-store customer interactions with online order completion tasks


• Conduct regular performance evaluations and provide constructive feedback to support continuous improvement


• Mentor new hires and existing team members to help them reach their full potential


• Address performance issues proactively and implement corrective action plans as needed


• Promote a culture of accountability, respect, and excellence among all team members

Customer Experience Excellence

• Ensure every customer receives personalized, attentive service—whether they're shopping in-store or picking up their online orders


• Monitor customer flow and strategically assign tasks to balance wait times and service quality


• Handle customer questions, requests, and concerns promptly and professionally, escalating complex issues when necessary


• Maintain cleanliness and organization of all customer-facing areas, including staging areas, pickup zones, and checkout lanes


• Gather customer feedback and identify opportunities to enhance the overall shopping experience

E-Commerce Operations Management

• Oversee the accuracy and quality of outbound online orders, ensuring orders are picked correctly and packaged with care


• Manage daily e-commerce operations, including capacity planning, labor utilization, and task assignment


• Monitor key performance indicators (KPIs) related to order accuracy, fulfillment times, and customer satisfaction


• Ensure adherence to pick processes and proper handling of temperature-sensitive items


• Coordinate with delivery partners, including 1P and 3P drivers, to ensure smooth order handoffs


• Maintain the security and functionality of equipment such as MSRs, phones, and currency counters

Store Operations & Compliance

• Manage cash handling processes and ensure compliance with all financial procedures


• Monitor labor scheduling and adjust staffing levels based on customer demand and operational needs


• Ensure adherence to all health, safety, and regulatory standards, including FDA-approved cleaning protocols


• Maintain a safe working environment for all Team Members, addressing any safety concerns immediately


• Stay informed about industry trends, competitive landscape, and best practices in retail and e-commerce operations


• Identify and implement process improvement opportunities to drive efficiency and reduce waste

What We're Looking For

Essential Qualifications

• Experience: A minimum of 12 months of retail experience, preferably in a leadership or supervisory role


• Customer Focus: A genuine passion for delivering exceptional customer service and creating memorable shopping experiences


• Leadership Skills: Proven ability to lead, motivate, and develop a diverse team in a fast-paced environment


• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers, team members, and leadership


• Problem-Solving: Strong analytical skills to identify root causes of performance issues and implement effective solutions


• Tech Savvy: Proficiency with email, Microsoft Office applications, and operations management systems

Preferred Qualifications

• Previous experience in e-commerce, grocery delivery, or curbside pickup operations


• Familiarity with inventory management systems and point-of-sale technologies


• Experience in a unionized retail environment


• Knowledge of health and safety regulations in the food retail industry


• Bilingual capabilities are always a plus in our diverse communities

Physical Requirements

This role is physically demanding and requires the ability to:

• Lift and carry items up to 50 pounds consistently throughout the workday


• Stand and walk for 6-8 hours during an 8-hour shift


• Perform repetitive hand motions, including single grasping, fine manipulation, pushing, and pulling


• Execute physical movements such as bending, twisting, squatting, and reaching


• Work in a cold environment (32-40°F in refrigerated areas) and occasionally in temperatures up to 90°F


• Handle exposure to FDA-approved cleaning chemicals safely


• Work in wet and cold conditions as required by our fresh food departments


• Operate equipment such as box cutters, electric pallet jacks, and other tools safely

Work Environment & Culture

At arenaflex, we know that our greatest asset is our people. That's why we've cultivated a workplace culture that values respect, collaboration, and continuous growth. When you join our team, you'll become part of a community that genuinely cares about each other's success—both in and out of the workplace.

Our Cincinnati store offers a dynamic, team-oriented environment where no two days are the same. You'll work alongside passionate individuals who share your commitment to customer service and operational excellence. We believe in empowering our leaders to make decisions, innovate, and drive positive change within their teams.

Flexibility is key in this role, as our operations run seven days a week. You'll be asked to work a flexible schedule, including nights, weekends, and holidays, to ensure we deliver on our promise to customers. This flexibility also allows us to provide diverse scheduling options that can accommodate various personal commitments.

Career Growth & Development

At arenaflex, we invest in your future. As a Customer Service & E-Commerce Supervisor, you'll have access to numerous opportunities for professional development and career advancement, including:

• Leadership Training: Comprehensive programs designed to sharpen your management skills and prepare you for future leadership roles


• Cross-Functional Exposure: Opportunities to work with different departments and learn about various aspects of retail operations


• Mentorship Programs: Pairing with experienced leaders who can guide your career journey


• Internal Promotion Pathways: A track record of promoting from within, with many of our current leaders starting in entry-level positions


• Skills Development: Ongoing training in areas such as conflict resolution, operational efficiency, and industry best practices

Whether you aspire to advance within our Cincinnati stores or explore opportunities elsewhere within the arenaflex network, we'll support you every step of the way.

Compensation & Benefits

We believe that great work deserves great rewards. As a full-time Customer Service & E-Commerce Supervisor at arenaflex, you'll enjoy a competitive compensation package that includes:

• Competitive Pay: Market-leading wages that reflect your skills and experience


• Health & Wellness: Comprehensive medical, dental, and vision plans to support your well-being


• Financial Security: 401(k) retirement savings plan with company match


• Paid Time Off: Generous vacation and sick leave policies


• Team Member Discounts: Exclusive discounts on arenaflex products and services


• Education Assistance: Tuition reimbursement and scholarship programs for eligible Team Members


• Employee Assistance Program: Confidential support for personal and professional challenges

Why Cincinnati?

Cincinnati is a vibrant city with a rich blend of culture, history, and modern amenities. Known for its welcoming communities and diverse neighborhoods, Cincinnati offers an exceptional quality of life. Our arenaflex location in Cincinnati is deeply embedded in the local community, and we take pride in being a neighbor consumers can trust. Whether you enjoy exploring the city's culinary scene, attending cultural festivals, or simply enjoying the beautiful parks along the Ohio River, Cincinnati has something for everyone.

Apply Today

If you're ready to take the next step in your career and join a team that's passionate about making a difference, we want to hear from you! At arenaflex, we believe that diverse perspectives make us stronger, and we encourage candidates of all backgrounds to apply.

This is more than a job—it's an opportunity to grow, lead, and thrive within an organization that truly values its people. Submit your application today and become part of the arenaflex family. Together, we'll continue to nourish people and the planet, one exceptional customer experience at a time.

arenaflex is an equal opportunity employer. We hire and promote individuals solely based on qualifications for the position to be filled and business needs. We welcome candidates from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.