Customer Service Guide (Human Services Specialist 1) - Join Our Team and Make a Difference at arenaflex!

Posted 2026-05-05

Remote, USA Full-time Immediate Start

At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. As a key member of our team, you will have the opportunity to work collaboratively with a diverse group of professionals to provide specialized assistance to those seeking services. Our Self-Sufficiency Program (SSP) team is dedicated to promoting whole well-being and creating a welcoming environment that values diversity and inclusivity.

*About arenaflex**

arenaflex is a leading organization in the field of human services, dedicated to providing support and resources to individuals and families in need. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.

*Responsibilities**

As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to make a positive impact on the lives of individuals and families seeking services. Your key responsibilities will include:

Providing customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
Offering information and referrals to community resources, and assisting with case status and other inquiries.
Working collaboratively with program staff to provide a safety net and promote family stability.
Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.

*Requirements**

To be successful in this role, you will need to possess the following qualifications and skills:

Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
Excellent communication and interpersonal skills, with the ability to work with diverse populations.
Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
Ability to adapt communication style to explain complex information to diverse audiences.
Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.

*What We Offer**

As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to work in a collaborative and dynamic environment that values diversity and inclusivity. We offer a competitive salary range, comprehensive benefits package, opportunities for professional growth and development, and a chance to make a positive impact on the lives of Oregonians.

*Competitive Salary Range:** $3,429 - $4,622
*Comprehensive Benefits Package:** including medical, dental, and vision insurance, as well as retirement savings plan.
*Opportunities for Professional Growth and Development:** including training and development programs, mentorship opportunities, and career advancement.
*Collaborative and Dynamic Work Environment:** with a diverse team of professionals who are passionate about making a difference.
*Chance to Make a Positive Impact:** on the lives of individuals and families in need of support and resources.

*How to Apply**

If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928.

*Why Join arenaflex?**

At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.

*What Our Team Says**

"I love working at arenaflex because I have the opportunity to make a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and I feel proud to be a part of it." - [Name]

"I have been working at arenaflex for several years, and I have seen firsthand the impact that our team has on the lives of individuals and families in need of support and resources. I am proud to be a part of an organization that values diversity and inclusivity, and I am excited to see the positive impact that our team will continue to make in the future." - [Name]