Customer Service Representative

GEICO is a leading insurance company known for its commitment to customer service and innovation. As a Service Representative, you will provide reassurance and solutions to customers, addressing their inquiries and enhancing their satisfaction through effective communication and problem resolution.

Responsibilities

• Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations
• Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience
• Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling
• Make a real difference by resolving issues and enhancing customer satisfaction
• After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely
• Access GEICO’s industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you
• Leadership development programs and hundreds of eLearning courses to enhance your skills
• Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career

Skills

• High School Diploma required
• Up to 3 years of prior relevant customer facing and/or service experience
• High School Diploma (or equivalent) and minimum 2 years of customer facing work experience
• Associates Degree and minimum 1 year of customer facing work experience
• Bachelor's Degree and minimum 3 months of customer-facing experience
• A passion for providing outstanding customer service
• Strong interpersonal, communication, and problem-solving skills
• Adaptability and attention to detail in a dynamic environment
• Ability to prioritize and multi-task, while navigating through multiple business applications
• Computer proficiency, including familiarity with Microsoft Office Suite
• Flexibility to work evenings, weekends, and holidays as needed
• Active 20-44 Personal Lines license or 2-20 Property & Casualty license
• College Degree (2-4 year)

Benefits

• Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
• Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.
• Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.
• Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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