**Customer Service Representative - Alerts/Panics at arenaflex**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative - Alerts/Panics, where you'll play a vital role in helping our clients and patients understand their health and well-being.

• *About arenaflex**

At arenaflex, we're dedicated to helping people live happy and healthy lives by providing vital information that empowers our clients and patients to make informed decisions about their health. With a passion for innovation and a commitment to excellence, we're shaping the future of healthcare and creating a better world for all.

• *Job Summary**

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Alerts/Panics. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and patients, resolving routine customer requests, and ensuring that our customers receive timely and accurate information about their test results. If you're passionate about delivering outstanding customer experiences and have a drive for service, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Act as a liaison between arenaflex, our customers, and patients to resolve routine customer requests and provide exceptional service
• Resolve customer inquiries and issues via inbound, outbound calls, or the Internet in a courteous, friendly, and professional manner
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed to ensure customer satisfaction
• Qualify and establish inbound new customers requesting arenaflex's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

• *Schedule**

• Monday - Friday (9:00 am – 5:30 pm) EST and alternating Saturdays

• *Education / Qualifications**

• Requires a High School Diploma or equivalent
• Associate's or Bachelor's degree preferred
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

• *Benefits**

• Comprehensive benefits package, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP+ Paid time off (PTO) or Flexible time off (FTO)+ Commissions and Company bonus where applicable
• Opportunities for growth, continual development, and professional challenge
• Chance to make a real difference in people's lives

• *Work Environment and Company Culture**

• arenaflex is proud to be an Equal Opportunity Employer and strives for diversity and inclusion in the workforce
• We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on any protected characteristic
• We encourage all to apply and provide equal opportunities for growth and development
• arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to excellence. We look forward to hearing from you!