Customer Service Representative II – Hybrid Customer Support Specialist (Manufacturing & Agriculture)

• --

Join arenaflex: Where Customer Excellence Meets Agricultural Innovation

Are you ready to take your customer service career to the next level? At arenaflex, we don't just answer calls—we build relationships that power the agricultural industry. We're looking for a passionate, driven Customer Service Representative II to join our dynamic team in Urbandale, Iowa. This is more than just a job; it's an opportunity to be part of a Fortune 500 company that's feeding the world and shaping the future of agriculture.

If you're someone who thrives in a fast-paced, collaborative environment and loves solving problems for customers, we want to hear from you. At arenaflex, you'll be more than a representative—you'll be a trusted voice for farmers, dealers, and businesses who depend on us every day. Come grow with us and discover why arenaflex is a leader in agricultural innovation.

Position Overview

We are currently seeking an experienced Customer Service Representative II to work in a hybrid capacity supporting our Region 4 customers and dealers. This role combines the best of both worlds: the collaboration and community of working onsite at our arenaflex Financial location, along with the flexibility of working from home. You'll be the frontline of our customer support, handling inbound inquiries about parts, orders, and our online purchasing platform.

This position offers a competitive hourly rate of $19/hour, with exciting opportunities for growth through retention bonuses at 6, 12, and 18 months, as well as structured pay increases at 6, 12, and 24 months of employment. If you're looking for stability, advancement, and a company that truly values its employees, arenaflex is the place for you.

What You'll Do

As a Customer Service Representative II at arenaflex, your primary responsibility is to deliver exceptional support to our customers and dealers across Region 4. Every interaction is an opportunity to strengthen relationships and ensure customer satisfaction. Here's what a typical day looks like:

• Handle Inbound Customer Calls: Respond to incoming calls from arenaflex customers and dealers inquiring about parts orders, product availability, pricing, and other items available for purchase on our online platform.


• Proactive Outreach: Make occasional outbound calls to research, investigate, and follow up on customer inquiries, ensuring every issue is resolved thoroughly and efficiently.


• Order Management: Assist customers with navigating our e-commerce platform, placing orders, tracking shipments, and addressing any order-related concerns.


• Problem Resolution: Utilize strong troubleshooting skills to address complex customer issues, escalate when necessary, and ensure timely resolution.


• Documentation: Maintain accurate records of customer interactions, transactions, and follow-up actions in our customer relationship management system.


• Product Knowledge: Develop and maintain in-depth knowledge of arenaflex products, parts, and services to provide accurate information and recommendations.


• Team Collaboration: Work closely with cross-functional teams, including sales, logistics, and technical support, to ensure seamless customer experiences.

Our Contact Center operates Monday through Friday, from 7:00 AM to 7:00 PM CST. You'll handle approximately 15-20 calls per day, allowing you to build meaningful connections while maintaining a manageable workload. Occasionally, you may be asked to work Saturdays during peak periods, giving you the chance to earn additional compensation.

Work Schedule & Hybrid Flexibility

We understand that life is about balance. That's why we've designed a hybrid schedule that gives you the best of both worlds:

• Minimum 2 days onsite at arenaflex Financial in Urbandale, IA (Tuesdays are required, with Wednesdays or Thursdays preferred)


• 3 days offsite working from the comfort of your home office


• Flexible 8-hour shifts within the 7:00 AM – 7:00 PM support window:
  
  
  
  • 7:00 AM – 3:30 PM
  
  
  • 8:00 AM – 4:30 PM
  
  
  • 9:00 AM – 5:30 PM
  
  
  • 10:30 AM – 7:00 PM
  
  
  
  

Call volumes typically slow down after 5:00 PM, providing a smoother pace as you wind down your day. This flexibility allows you to customize your schedule to fit your lifestyle while meeting the needs of our customers.

Why arenaflex?

At arenaflex, we believe our people are our greatest asset. When you join our team, you become part of a legacy that's been transforming agriculture for generations. Here's why you should apply to be a Customer Service Representative:

• Competitive Compensation: Earn $19/hour with regular pay increases based on tenure (6, 12, and 24 months).


• Retention Bonuses: Receive bonuses at 6, 12, and 18 months to reward your loyalty and dedication.


• Fortune 500 Experience: Work for a globally recognized leader in the agriculture industry.


• Supportive Culture: Be part of an inclusive, collaborative environment where your contributions matter.


• Career Growth: Access opportunities for advancement within one of the world's most innovative companies.


• Work-Life Balance: Enjoy a hybrid schedule that combines the best of office and remote work.

Who We're Looking For

We're seeking a candidate who brings energy, expertise, and a customer-first mindset. The ideal candidate will have:

Essential Qualifications:

• High School Diploma or equivalent (required)


• At least 6 months of customer service or support experience in a call center or similar environment


• Bilingual fluency in Portuguese and English (required)


• Strong verbal and written communication skills with the ability to speak confidently and professionally


• Efficient researching and troubleshooting abilities to quickly identify solutions


• Proficiency in Microsoft Office products, especially Microsoft Teams and Outlook


• Willingness to work occasional overtime and holidays as needed


• Solid work history demonstrating reliability and dependability


• Reliable at-home internet and a distraction-free workspace for remote days


• Ability to work any 8-hour shift within the 7:00 AM – 7:00 PM window

Preferred Qualifications (Standing Out):

• Knowledge of agriculture, turf (mowers), and utility vehicles


• Prior work experience in agriculture or technology dealer channels


• A bachelor's degree in agriculture, business, engineering, IT, or a similar discipline


• Previous experience in e-commerce or online order support


• Familiarity with CRM systems and call tracking software

Skills & Competencies for Success

To excel as a Customer Service Representative II at arenaflex, you'll need a combination of technical skills and interpersonal abilities:

• Communication Excellence: You must articulate information clearly, listen actively, and adapt your communication style to meet the needs of diverse customers.


• Problem-Solving Mindset: Approach challenges with curiosity and creativity, finding solutions that satisfy customers while aligning with company policies.


• Product Knowledge: Develop a deep understanding of arenaflex products, parts catalog, and online platform to provide accurate guidance.


• Time Management: Effectively manage your time to handle call volumes while maintaining quality interactions.


• Resilience & Patience: Stay calm and composed under pressure, especially during peak call periods or complex inquiries.


• Team Player: Collaborate with colleagues and cross-functional teams to deliver seamless customer experiences.


• Tech Savvy: Comfortably navigate multiple software systems, including our e-commerce platform, CRM, and internal tools.

Compensation & Benefits

At arenaflex, we believe in recognizing your hard work and dedication. Here's what you can expect:

• Hourly Rate: $19/hour (competitive within the industry)


• Pay Increases: Scheduled raises at 6, 12, and 24 months of employment


• Retention Bonuses: Bonuses offered at 6, 12, and 18 months to reward tenure


• Holiday Pay: Earn up to eight paid holidays per benefit year


• Sick Leave: Paid sick leave under the applicable state or local plan


• Retirement Savings: Access to a retirement savings plan with company contributions


• Health Benefits: Voluntary benefit plans including medical, dental, vision, and telemedicine


• Additional Perks: Service bonus, transit spending account, and access to legal plans

Career Growth & Learning Opportunities

arenaflex is committed to helping our employees grow and thrive. As a Customer Service Representative II, you'll have access to:

• Comprehensive Training: Full onboarding and ongoing product training to deepen your industry knowledge.


• Career Advancement: Pathways to senior customer service roles, team lead positions, or specialized support functions.


• Skill Development: Opportunities to enhance your communication, troubleshooting, and technical skills.


• Industry Exposure: Learn from one of the world's leading agricultural companies, gaining insights into cutting-edge technology and innovation.


• Networking: Build relationships with professionals across departments, opening doors to future opportunities.

Work Environment & Culture

When you work at arenaflex, you're not just joining a company—you're becoming part of a community. Our culture is built on respect, inclusion, and a shared commitment to excellence. We welcome, value, and embrace diversity at all levels and are committed to building a team that includes a variety of backgrounds, communities, perspectives, and abilities.

Our Urbandale location offers a modern, collaborative workspace where teamwork and innovation thrive. On your remote days, you'll have the freedom to work from a distraction-free home environment, with full support from our IT team to ensure you have the tools and resources you need to succeed.

Apply Today

Finding a job that fits your lifestyle isn't always easy. That's where arenaflex comes in. We're here to help you find something great that works for you, so you won't miss a moment of what really matters in your life.

If you're ready to join a company that values its people, supports your growth, and makes a real impact in the agricultural industry, we encourage you to apply today. This is your opportunity to build a rewarding career with a Fortune 500 leader.

Don't miss out on this incredible opportunity to grow with arenaflex. Apply now and take the first step toward an exciting future!

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We comply with the requirements of applicable state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.