Customer Success (m/f/d)

Your mission

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion


• Continuously improve CS processes, playbooks, and tooling


• Act as primary point of contact for key accounts and build long-term customer relationships


• Monitor customer health scores and proactively identify risks and opportunities


• Collaborate with CS Engineers and Support to resolve complex product or technical topics


• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements


• Support self-service formats such as our knowledge base and customer learning portal


• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany


• Proven experience driving onboarding, retention, and renewals across multiple accounts


• Familiarity with**, Zendesk** or similar CS/Support tools


• Strong operational mindset — structured and hands-on


• First experience mentoring or coordinating small project teams.


• Excellent communication and stakeholder management skills in English and German!


• A proactive, customer-first mindset and passion for building scalable processes

Why us?

• 100% remote work and full flexibility over your schedule


• A transparent, trust-based culture in an international SaaS scale-up


• Modern tools, data-driven processes, and fast decision-making


• 2–3 offsites and workshops per year for strategy, connection, and team spirit


• High level of autonomy and clear development paths


• The opportunity to actively shape a fast-growing SaaS company


• Steep learning curve in customer success, onboarding, software processes & content creation


• Close collaboration with our Customer Success and Product teams


• Flexible working hours
  Please send your application to [email protected]