Data Analyst - Streaming Platform Analytics, Customer Experience Insights & Content Strategy (Hybrid Role)

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Join arenaflex as a Data Analyst - Transform Streaming Analytics

Are you passionate about data-driven decision making and want to be at the forefront of the entertainment revolution? arenaflex is seeking a talented and motivated Data Analyst to join our Streaming Product Analytics team. In this role, you will play a critical part in shaping the future of digital entertainment experiences for millions of customers worldwide. This is a hybrid position requiring in-person collaboration from Monday through Thursday, with remote work flexibility on Fridays.

At arenaflex, we believe in the power of storytelling and innovation. Our streaming platform has transformed how audiences consume content, and we're continues pushing boundaries to deliver exceptional viewer experiences. As a Data Analyst on our team, you will work directly with product, marketing, and content strategy groups to uncover actionable insights that drive strategic decisions and enhance customer satisfaction.

About the Team

The Studio Exploration and Analysis team at arenaflex is the backbone of our data-driven decision-making process. We are a collaborative group of analysts, researchers, and strategists who thrive on turning complex datasets into meaningful narratives. Our team supports the Streaming Product division, Marketing and Content Curation groups, and In-Home Distribution teams. We report to senior leadership and work closely with cross-functional partners to ensure our streaming services remain competitive and customer-centric in an ever-evolving digital landscape.

What You'll Do

As a Data Analyst at arenaflex, you will be entrusted with meaningful responsibilities that directly impact our streaming platform's success. Your primary focus will be on Disney+ Product and Customer Experience tracking initiatives. Here's a detailed breakdown of what you can expect:

Core Responsibilities

• Data Collection and Analysis: Assist with a wide variety of qualitative and quantitative research activities, including the collection, mapping, extraction, and analysis of data from multiple sources. You will build summaries, tables, and report sections that provide clear business insights.
• SQL and Database Management: Join dissimilar datasets using SQL to support the daily operations of our streaming client experience tracking project. You will be responsible for maintaining data integrity and optimizing query performance.
• Cross-Functional Collaboration: Partner with various teams across the organization to conduct research, including communicating project goals, business requirements, and timelines. You will efficiently prioritize, coordinate, and enhance our datasets to meet evolving business needs.
• Relationship Building: Build and maintain relationships with research partners within the team and from different departments, as well as external vendors. Your ability to collaborate effectively will be crucial to success.
• Reporting and Analysis: Analyze and prepare ongoing and ad-hoc reports using quantitative and qualitative data for various groups within product marketing, engagement, and product strategy teams.
• Project Management: Manage allocated projects, execute quality assurance processes, and report tasks and status to supervisors to ensure completion within established timeframes.
• Strategic Partnership: Work with senior leadership and team members to ensure that each deliverable is strategically meaningful and drives key decision-making processes.
• Technical Collaboration: Collaborate with the team and analysis groups within Snowflake and Databricks environments to leverage cloud-based analytics capabilities.
• Communication: Maintain both exceptional verbal and written knowledge of data elements and requirements. Respond to critical data requests from internal clients in a timely and accurate manner.
• Presentation and Insights: Support the presentation of findings based on research conducted and contribute to related business discussions.
• Industry Awareness: Stay at the forefront of SVOD (Subscription Video on Demand) and In-Home industry trends amid a constantly evolving landscape.

What We're Looking For

We are seeking a candidate who brings a unique blend of technical expertise, analytical thinking, and collaborative spirit. The ideal candidate will flourish in a dynamic, fast-paced environment and be eager to contribute to our mission of delivering world-class entertainment experiences.

Essential Qualifications

• SQL Proficiency: Strong capability with SQL, including the ability to extract and join dissimilar data sources to develop a rich, complete picture for the business.
• Data Extraction Skills: Ability to extract data and join with different data sources to create comprehensive datasets for analysis.
• Quantitative Reasoning: Solid quantitative thinking and analytical skills, with the ability to interpret complex data sets and draw meaningful conclusions.
• Time Management: Capacity to work quickly and efficiently in a high-speed environment while maintaining accuracy and attention to detail.
• Communication Skills: Exceptional communication and critical thinking skills, with the ability to create clear and concise visual presentations for diverse audiences.
• Multitasking: Strong multitasking capabilities and the ability to work effectively in an environment of tight deadlines and constant change.
• Education: Bachelor's degree in a relevant field such as Statistics, Mathematics, Computer Science, Business Analytics, or equivalent experience.

Preferred Qualifications

• Data Processing Tools: Proficiency in data processing tools such as SPSS, Q, or MarketSight.
• Survey Tools: Experience with survey tools including Translate, Qualtrics, or SurveyMonkey.
• Big Data Technologies: Experience working with large datasets and big data technologies, preferably cloud-based, such as Snowflake, Databricks, or similar platforms.
• Programming Languages: Knowledge of R, Python, SAS, STATA, or comparable programming languages.
• Advanced Education: Postgraduate degree in Market Research or Statistics.
• Research Background: Quantitative research background, either provider-side or client-side, with experience analyzing survey data to extract meaningful insights.
• Subscription Models: Experience with subscription-based business models and strategy.

Skills and Competencies for Success

Beyond technical qualifications, we value certain personal attributes that contribute to success in this role:

• Analytical Mindset: You possess a natural curiosity for data and enjoy uncovering patterns and trends that inform business strategy.
• Attention to Detail: You take pride in delivering accurate, high-quality work and understand the importance of precision in data analysis.
• Adaptability: You thrive in changing environments and are comfortable managing multiple priorities simultaneously.
• Initiative: You take ownership of your work and proactively identify opportunities for improvement.
• Team Player: You enjoy collaborating with colleagues across departments and value diverse perspectives.
• Business Acumen: You understand how data insights translate into actionable business recommendations.

Career Growth and Development

At arenaflex, we are committed to the professional development of our employees. As a Data Analyst, you will have access to numerous growth opportunities:

• Career Advancement: This role serves as a strong foundation for future advancement into senior analyst positions, team lead roles, or specialized analytics functions.
• Skill Development: We invest in ongoing training and development, including access to industry conferences, workshops, and certification programs.
• Cross-Functional Exposure: You will work with multiple departments, gaining broad experience across product, marketing, and content strategy.
• Mentorship: You'll benefit from guidance from senior leaders and experienced team members who are invested in your success.
• Cutting-Edge Technology: Gain hands-on experience with industry-leading analytics tools and cloud platforms.

Work Environment and Culture

arenaflex fosters a dynamic, inclusive, and innovative work environment. Our culture is built on collaboration, creativity, and a commitment to excellence. We believe in work-life balance and offer flexible arrangements to support our team members' well-being.

This hybrid role allows you to enjoy the best of both worlds: in-person collaboration and connection with your team Monday through Thursday, combined with the flexibility to work remotely on Fridays. Our offices are modern, equipped with state-of-the-art technology, and designed to foster creativity and collaboration.

We celebrate diversity and believe that varied perspectives make us stronger. Join a team where your unique background and experiences are valued and respected.

Compensation and Benefits

We offer competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth:

• Hourly Rate: $23 per hour, reflecting our commitment to fair and competitive pay.
• Health and Wellness: Comprehensive health, dental, and vision insurance options.
• Paid Time Off: Generous paid time off and holiday schedules.
• Retirement Plans: 401(k) retirement savings plan with company matching.
• Professional Development: Tuition reimbursement and professional development opportunities.
• Employee Perks: Access to exclusive entertainment content, discounts, and special offers.
• Parental Leave: Supportive parental leave policies for growing families.

Why arenaflex?

arenaflex is more than a company – it's a place where imagination meets innovation. We are transforming the entertainment industry through cutting-edge streaming technology and compelling content. By joining our team, you become part of a legacy of storytelling that brings joy and inspiration to audiences around the globe.

We value innovation, integrity, and inclusivity. Our commitment to creating magical experiences extends to our employees, ensuring you have the resources and support needed to thrive both professionally and personally.

Ready to Make an Impact?

If you're excited about leveraging data to shape the future of streaming entertainment and want to be part of a team that values creativity, collaboration, and excellence, we encourage you to apply. This is your opportunity to contribute to meaningful work that reaches millions of viewers worldwide.

Bring your expertise, passion, and pioneering spirit to arenaflex. Together, we'll continue redefining what's possible in digital entertainment.

Apply now to join our team and embark on a rewarding career with endless possibilities.