Data Entry Clerk – Comprehensive Administrative Support & Customer Service Professional

About arenaflex

Welcome to arenaflex, a leading provider of professional electrical services in the Egg Harbor Township area and throughout Atlantic and Cape May Counties in New Jersey. As a licensed, bonded, and insured company (N.J. Lic.#14668A), we take pride in delivering exceptional residential electrical solutions to our community. Our team of qualified professionals undergoes rigorous drug testing and background checks, and all team members wear the arenaflex uniform when serving our valued customers.

At arenaflex, we believe that our success is built on the dedication and commitment of our team members. We foster a positive work environment where employee growth and development are paramount. When you join the arenaflex family, you're not just accepting a job—you're embarking on a rewarding career path with a company that genuinely cares about its employees and provides substantial opportunities for advancement.

Position Overview

We are currently seeking a bright, motivated, and detail-oriented individual to join our industry-leading team as a Data Entry Clerk. This position is ideal for candidates who are looking for a fun and rewarding career with a company that values its employees and offers significant room for professional growth. As a Data Entry Clerk at arenaflex, you will play a crucial role in maintaining our operational efficiency and ensuring excellent customer service.

This is a full-time position with competitive compensation, excellent benefits, and a supportive team environment. If you have strong computer skills, exceptional attention to detail, and a customer-focused attitude, we encourage you to apply and become part of the arenaflex team.

Key Responsibilities

As a Data Entry Clerk at arenaflex, you will be responsible for a variety of administrative and customer service tasks that keep our operations running smoothly. Your daily responsibilities will include:

• Case Management: Receive new cases, open them systematically, and carefully identify all contents and customer order requests to ensure accuracy in processing.


• Data Entry: Accurately enter information from incoming cases into our computer system and generate corresponding work tickets for our field technicians.


• Case Coding: Code cases appropriately for data entry purposes, ensuring proper categorization and tracking within our system.


• System Maintenance: Make necessary changes to computer work tickets, including placing cases on "hold," adjusting dates, updating codes, and managing case status changes.


• Document Management: Scan all paperwork for each case to create electronic records, ensuring proper documentation and easy retrieval of information.


• File Research: Look up previous paperwork in our files as needed to obtain case information or process reworks efficiently.


• Customer Communication: Answer incoming phone calls promptly and professionally, and respond to customer emails with accuracy and courtesy.


• Call Routing: Route calls to appropriate resources within the organization and process orders, forms, and customer requests efficiently.


• Operational Understanding: Understand the complete case flow schedule of operations to ensure smooth transitions between processing stages.


• Additional Duties: Perform all other duties as assigned to support the team and maintain operational excellence.

Qualifications & Requirements

Essential Qualifications

• Minimum 1 year of experience in data entry or related administrative role


• Minimum 1 year of experience in customer service


• Minimum 1 year of proficiency in English (reading, writing, speaking, and comprehension)


• Proficiency in relevant computer applications and software programs


• Excellent data entry and typing skills with a strong accuracy rate


• Superior listening, verbal, and written communication skills


• Strong attention to detail and ability to maintain accuracy under pressure


• Knowledge of customer service practices and principles


• Ability to multitask and manage multiple priorities effectively


• Basic software knowledge and ability to navigate specialized systems (such as Labtrac)


• Ability to understand different script terminologies for case entry

Preferred Qualifications

• Knowledge of dental anatomy and terminology (preferred but not required)


• Previous experience in a similar administrative or clerical role


• Familiarity with electrical or trade industry terminology


• Experience with document management and scanning systems

Skills & Competencies

To succeed in this role, candidates should possess the following skills and competencies:

• Technical Proficiency: Strong computer skills with the ability to learn and navigate specialized software programs efficiently.


• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and team members.


• Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry and case processing.


• Organizational Skills: Strong organizational abilities to manage multiple cases and tasks simultaneously.


• Time Management: Effective time management skills to meet deadlines and handle high-volume workload.


• Problem-Solving: Ability to identify issues and implement appropriate solutions quickly.


• Team Player: Collaborative attitude with the ability to work well independently and as part of a team.


• Adaptability: Flexibility to handle changing priorities and unexpected situations.

Work Environment & Culture

At arenaflex, we pride ourselves on maintaining a positive, supportive, and professional work environment. Our team members enjoy:

• A welcoming and inclusive workplace culture


• Collaborative team environment with supportive colleagues


• Professional development opportunities


• Clean and organized office setting


• Regular business hours (Monday through Friday, day shift)


• Eight-hour shift schedule with potential for overtime

We value work-life balance and understand the importance of a stable schedule. Our standard business hours allow our team members to maintain a healthy balance between their professional and personal lives.

Compensation & Benefits

We offer a competitive compensation package that reflects the value we place on our team members:

• Pay Range: $22.00 - $30.00 per hour (commensurate with experience and qualifications)


• Bonus Pay: Opportunities for additional compensation through performance bonuses


• Health Insurance: Comprehensive health insurance coverage for you and your family


• Dental Insurance: Dental coverage to maintain your oral health


• Vision Insurance: Vision care benefits for you and your dependents


• 401(k) Plan: Retirement savings plan with company contributions


• Paid Time Off: Generous PTO policy to support your well-being and work-life balance

Schedule

• Full-time position available


• Part-time position may be available for the right candidate


• Day shift: Monday through Friday


• Eight-hour shifts


• Overtime opportunities available

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' futures. We offer numerous opportunities for career advancement and professional development. As you grow with our company, you may have the chance to:

• Advance to supervisory or lead positions within the administrative team


• Expand your responsibilities and take on special projects


• Develop expertise in specialized systems and processes


• Cross-train in different departments to broaden your skill set


• Receive ongoing training and professional development resources

We are committed to helping our team members achieve their career goals and provide a clear path for advancement within the organization.

How to Apply

If you are a motivated individual with strong computer skills, excellent attention to detail, and a passion for delivering outstanding customer service, we want to hear from you! Join the arenaflex team and become part of a company that truly values its employees.

To apply for this position, please submit your resume and cover letter highlighting your relevant experience and qualifications. We encourage all qualified candidates to apply and look forward to potentially welcoming you to the arenaflex family.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.