Data Quality & Service Management Analyst

Summary of Role

We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within ServiceNow platform.

Responsibilities

• Perform data cleansing and validation activities to ensure data accuracy and completeness.

• Analyse datasets to identify inconsistencies, duplicates, and data quality gaps.

• Support data quality reviews and ongoing data remediation efforts.

• Assist with core review and gap analysis activities within the service management platform.

• Update and maintain records in ServiceNow (or equivalent system).

• Work with stakeholders to improve data standards and governance practices.

• Document findings and provide recommendations for data improvements.

Requirements

• Matric and a Tertiary qualification


• Proven experience in data cleansing, validation, and analysis.


• Hands-on experience with ServiceNow (mandatory).


• Understanding of data quality principles and governance practices.


• Ability to identify gaps and support remediation activities.


• Strong attention to detail and analytical skills.


• Ability to work independently and manage assigned tasks efficiently.

Skills

• Experience with reporting tools (e.g., Power BI, Excel advanced functions).


• Understanding of IT Service Management (ITSM) processes.


• Basic SQL or scripting knowledge.


• Experience supporting data governance or system optimisation initiatives.