ENERGY SERVICES DATA ENTRY SPECIALIST – Remote Work From Home | Client Records Management & Administrative Support Professional

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About arenaflex

Welcome to arenaflex, a leading non-profit human services organization dedicated to creating positive change and enhancing the lives of individuals and families in our community. For over four decades, arenaflex has been committed to fostering community growth, providing essential services, and promoting holistic well-being across Fitchburg, MA, and surrounding areas. Our mission centers on making a lasting, meaningful impact in the lives of those we serve, and we believe that our team members are the heart of everything we accomplish.

At arenaflex, we understand that true community transformation happens when dedicated professionals come together with a shared passion for service. Our Energy Services Programs represent a critical component of our comprehensive approach to supporting families in need, helping residents access vital resources that ensure safe, affordable, and efficient energy solutions for their homes. We are currently seeking a talented and detail-oriented Data Entry Specialist to join our dynamic team and contribute to this important mission.

When you join arenaflex, you become part of a supportive, collaborative environment where your skills and dedication truly matter. We value our employees as our most important asset and are committed to providing opportunities for professional growth, work-life balance, and personal fulfillment. If you are looking for a career where you can make a genuine difference while working with a team that shares your commitment to community service, arenaflex is the place for you.

Position Overview

Are you organized, detail-oriented, and passionate about supporting community services? Do you thrive in a remote work environment where your administrative skills can contribute to meaningful change? If so, arenaflex invites you to apply for our Energy Services Data Entry Specialist position. In this crucial role, you will serve as the backbone of our Energy Services Programs, maintaining organized and up-to-date digital files that support the day-to-day operations of our team and ensure our clients receive the services they need.

As a Data Entry Specialist at arenaflex, you will be responsible for accurately输入ting and maintaining client status records in our Statewide Client Service Center, ensuring the production pipeline remains current and reflects real-time client information. Your meticulous attention to detail will help our program staff deliver efficient, effective services to families throughout our community. This position offers the flexibility of remote work while remaining an integral part of our collaborative team.

Key Responsibilities

As an essential member of the arenaflex Energy Services team, you will be responsible for the following duties:

• Client Records Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and precise.


• Communication Monitoring: Monitor emails and incoming communications, logging documents and correspondence in the Monday.com platform promptly upon receipt to ensure seamless information flow.


• Database Management: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and other platforms as needed.


• File Organization: Maintain organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency and funder requirements.


• Team Collaboration: Collaborate effectively with program staff to support, enhance, and promote communication and consistency in the delivery of services to our clients.


• General Administrative Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other office tasks as needed.


• Remote Work Availability: Maintain availability for remote work, including attending virtual meetings, responding to emails promptly, and conducting regular duties as needed to meet program requirements.


• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to stay current with program developments and organizational policies.


• Training Participation: Participate in mandatory agency training and engage in other relevant professional development activities to enhance your skills and knowledge.


• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, protecting sensitive client information and adhering to privacy regulations.


• Additional Duties: Perform related work as required to support the successful operation of Energy Services Programs.

Required Qualifications and Skills

We are seeking candidates who possess the following qualifications:

• Education: Associate degree or equivalent professional experience in a related field.


• Experience: Two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes.


• Substitution Options: Additional appropriate education may be substituted for experience, and additional directly related experience may be substituted for education on a case-by-case basis.


• Language Skills: Bilingual in Spanish and English preferred, as this will enable you to serve a broader range of clients in our diverse community.


• Technical Proficiency: Strong computer skills and familiarity with database management systems.


• Communication Skills: Excellent written and verbal communication abilities.


• Organizational Skills: Strong attention to detail and ability to maintain organized records.

Preferred Qualifications

While the following qualifications are not required, they would be considered a strong asset:

• Previous experience working in non-profit or human services organizations


• Familiarity with state or federal assistance programs such as LIHEAP or weatherization services


• Experience with CRM systems and client management software


• Knowledge of Massachusetts community resources and social services


• Previous remote work experience with strong self-management skills

Essential Competencies for Success

To excel in this role at arenaflex, candidates should demonstrate the following competencies:

• Accuracy and Attention to Detail: The ability to input data accurately and spot errors or inconsistencies is crucial for maintaining the integrity of client records.


• Time Management: Strong organizational skills to handle multiple tasks and meet deadlines in a fast-paced environment.


• Technical Aptitude: Comfortable learning new software systems and adapting to evolving technology platforms.


• Discretion and Confidentiality: A commitment to protecting sensitive information and maintaining professional boundaries.


• Team Player Attitude: Willingness to collaborate with colleagues and support the overall mission of the organization.


• Customer Service Orientation: A genuine desire to help others and serve the community with empathy and respect.

Career Growth and Professional Development

At arenaflex, we believe in investing in our employees' growth and development. As a Data Entry Specialist, you will have access to numerous opportunities for advancement and skill-building:

• Comprehensive onboarding and training programs to help you succeed in your role


• Access to professional development workshops and continuing education opportunities


• Potential pathways for advancement into supervisory or specialized roles within the organization


• Mentorship from experienced team members in the human services field


• Exposure to various aspects of non-profit program management and operations


• Networking opportunities within the Massachusetts human services community

Work Environment and Culture

arenaflex prides itself on maintaining a positive, supportive work culture that values diversity, inclusion, and collaboration. Our remote work environment offers flexibility while maintaining strong connections through regular team meetings, virtual check-ins, and open communication channels. We understand that our employees have lives outside of work, and we strive to create a balance that supports both professional success and personal well-being.

As part of the arenaflex team, you will join approximately 200 dedicated professionals working together toward a common goal: improving the lives of individuals and families in our community. We celebrate diversity and believe that varied perspectives strengthen our organization and enable us to serve our clients more effectively. Our inclusive environment welcomes individuals from all backgrounds and experiences.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and a comprehensive benefits package to support your overall well-being:

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family


• Flexible Spending Accounts (FSA): Options to set aside pre-tax dollars for healthcare and dependent care expenses


• Paid Time Off: Generous PTO policy that allows you to rest, recharge, and tend to personal matters


• Hybrid Work Opportunities: Flexible work arrangements that suit your lifestyle and preferences


• Student Loan Assistance: Programs to help ease your student loan burden, including loan forgiveness opportunities


• Tuition Remission: Investment in your education through our tuition remission program


• Retirement Plan: Employer-sponsored retirement plan with contributions to help secure your future


• Pet Insurance: Coverage for your furry family members


• Employee Discounts: Access to exclusive discounts and perks from various vendors and partners


• Professional Development: Opportunities for ongoing learning and career advancement

Employment Details

• Position Type: Full-Time


• Work Location: Remote (Work From Home)


• Schedule: Standard business hours with flexibility as needed


• Reports To: Energy Services Program Manager

Join Our Team Today

Are you ready to make a meaningful difference in your community while building a rewarding career? arenaflex invites you to apply for this exciting opportunity to join our team as an Energy Services Data Entry Specialist. In this role, you will contribute to vital programs that help families access essential energy services, all while enjoying the benefits of remote work and a supportive team environment.

We encourage you to apply if you are detail-oriented, organized, and passionate about serving others. At arenaflex, every team member plays a crucial role in our mission to create positive change in the lives of those we serve. Your skills and dedication will make a real difference in our community.

To apply for this position, please submit your application through our online portal. We look forward to welcoming you to the arenaflex family!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.