Experienced Associate Director of Product Design – UX Leadership for Provider-Facing E-Commerce Platforms

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About arenaflex

Welcome to arenaflex, where we're revolutionizing the way people discover, purchase, and receive products for their homes. As a leader in the e-commerce industry, we're tackling some of the most exciting challenges in digital retail—building seamless, intuitive experiences that connect millions of customers with the products they love. Our Experience Configuration team is at the forefront of this mission, driving innovation in how users navigate, interact, and shop on our platform.

At arenaflex, we believe that exceptional design is the cornerstone of outstanding customer experiences. Our design practice is collaborative, data-driven, and fast-paced—a place where creative minds thrive and boundaries are constantly pushed. We pride ourselves on fostering an inclusive environment where diverse perspectives fuel breakthrough solutions. Join us and be part of a team that's reshaping the future of online shopping.

Position Overview

We are currently seeking an experienced and visionary Associate Director of Product Design to lead our talented team of UX designers who are building provider-facing tools and experiences. In this role, you will be instrumental in enabling our providers to effectively onboard to arenaflex and grow their businesses through properly managed product listings, pricing strategies, advertising, and reviews.

This is a highly visible workstream that drives significant impact across our entire ecosystem. As a key member of our digital product leadership team, you will collaborate closely with partners from Product Management, Engineering, and Data Analysis to align UX efforts with business objectives and customer needs. This is an exceptional opportunity for a design leader who thrives in a fast-paced, dynamic environment and is passionate about creating transformative user experiences.

What You'll Do

As the Associate Director of Product Design at arenaflex, you will play a pivotal role in shaping the future of our provider-facing platforms. You will be responsible for leading a team of skilled UX designers while also contributing directly to strategic design initiatives that drive business growth and customer satisfaction.

Experience Vision and Strategy

• Develop and execute clear strategy for the client experience, aligning innovation and design efforts with feasibility, scalability, and business impact


• Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a client-focused approach throughout the product development lifecycle


• Drive a deep understanding of our clients' needs, behaviors, and pain points through robust client research initiatives


• Translate client insights into meaningful design principles and strategies that inform product development and continuous iteration and optimization


• Utilize data analysis and client behavior insights to make informed design decisions


• Implement research findings and client feedback analysis to validate design hypotheses and iterate on solutions


• Stay current with the latest UX trends, emerging technologies, and best practices in the e-commerce industry


• Apply this knowledge to drive innovation and maintain a competitive edge

Design Execution and Delivery

• Apply design thinking principles and oversee the creation of exceptional client experiences that balance objectives with elegant simplicity


• Drive urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver value


• Lead project management, responsibility distribution, and ensure timely project delivery while maintaining a high level of quality


• Create comprehensive design artifacts including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, purchase paths, wireframes, annotations, and prototypes that address interaction recommendations


• Ensure design consistency across all touchpoints and maintain high standards for usability and accessibility

Team Leadership and Management

• Lead, inspire, and mentor a team of talented UX designers and design managers


• Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and professional growth


• Serve as a thought leader who can step back on overall goals and opportunities while also acting as a product expert who can work closely alongside their teams with deep domain knowledge and design expertise


• Conduct regular performance reviews, provide constructive feedback, and support career development planning for team members


• Champion design excellence and advocate for the user throughout the organization


• Build cross-functional relationships and influence stakeholders at all levels

What You'll Need

We're looking for a candidate who brings a unique blend of strategic vision, design expertise, and leadership capabilities. The ideal candidate will have a proven track record of delivering impactful design solutions in a fast-paced, data-driven environment.

Essential Qualifications

• Bachelor's degree or comparable in Human-Computer Interaction (HCI), Information Engineering, or related field


• Solid understanding of design processes with knowledge of what is possible and what will be challenging to achieve and/or execute in a digital environment


• Exceptional communication and interpersonal skills with the ability to present and articulate ideas clearly and persuasively


• Openness to advancing opinions that challenge beliefs and foster constructive debate


• Strong proficiency in current design tools such as Figma, Sketch, Framer, InVision, Adobe XD, UXPin, and Creative Suite


• Demonstrated ability to develop relevant deliverables including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, purchase paths, wireframes, annotations, and prototypes that address interaction recommendations


• An online portfolio of case studies demonstrating experience in shaping B2B, SaaS, or Enterprise platform experiences with unwavering advocacy for the user, data-driven guidance, and strategic thinking


• Working knowledge of HTML/CSS/JavaScript; hands-on skills are a plus

Preferred Qualifications

• Advanced degree in Design, HCI, or related field


• Experience leading design teams in e-commerce or marketplace environments


• Proven track record of driving measurable improvements in user engagement and business metrics


• Experience with provider-facing or merchant-facing platform design


• Strong analytical skills with the ability to translate complex data into actionable design insights


• Experience working in agile development environments

Skills and Competencies Required for Success

• Strategic Thinking: Ability to connect design decisions to business outcomes and communicate the value of design investments


• Client Empathy: Deep understanding of user needs, behaviors, and pain points with a passion for solving real problems


• Data-Driven Decision Making: Comfortable using quantitative and qualitative data to inform design choices and validate hypotheses


• Collaborative Leadership: Ability to work effectively across departments and influence stakeholders without authority


• Design Thinking: Proficiency in applying design thinking methodologies to complex challenges


• Project Management: Strong organizational skills with the ability to manage multiple priorities and deliver on time


• Innovation Mindset: Forward-thinking approach that embraces experimentation and continuous improvement


• Communication Excellence: Outstanding presentation skills with the ability to articulate design rationale to diverse audiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we invest in the growth and development of our team members. As the Associate Director of Product Design, you will have access to numerous opportunities for professional advancement and skill development:

• Leadership development programs designed to enhance your strategic thinking and management capabilities


• Access to cutting-edge design tools and technologies


• Mentorship from senior leadership and industry experts


• Exposure to cross-functional projects that broaden your experience base


• Conference attendance and professional development resources


• Internal mobility opportunities across different product areas or functional domains


• Regular hackathons and innovation sessions that encourage creative experimentation


• Tuition reimbursement for relevant advanced degrees and certifications

Work Environment and Company Culture

Arenaflex celebrates diversity and is committed to creating an inclusive workplace where all employees can thrive. We believe that diverse teams produce better outcomes, and we actively seek individuals from varied backgrounds and perspectives.

Our culture is characterized by:

• Collaboration: We work together across disciplines to achieve common goals


• Innovation: We encourage experimentation and learning from failure


• Integrity: We act honestly and transparently in all our interactions


• Customer Focus: Everything we do is guided by the needs of our users


• Work-Life Balance: We support flexible work arrangements and respect boundaries

We offer a modern work environment with state-of-the-art facilities, collaborative workspaces, and the flexibility to work in ways that suit your productivity. Our headquarters in New York City provides easy access to public transportation and is surrounded by diverse dining and entertainment options.

Compensation, Perks, and Benefits

Arenaflex offers a competitive compensation package that recognizes your experience, skills, and contributions. Our benefits program is designed to support your well-being, financial security, and personal growth:

• Competitive salary commensurate with experience and qualifications


• Annual performance bonuses and equity compensation


• Comprehensive health insurance coverage including medical, dental, and vision


• 401(k) retirement plan with company matching


• Unlimited paid time off and flexible scheduling


• Parental leave for new parents


• Wellness programs and fitness center access


• Professional development budget


• Employee assistance program for mental health and wellness support


• Employee discounts on arenaflex products


• Relocation assistance for eligible candidates

Equal Opportunity Employer

Arenaflex is fully committed to providing equal opportunities to all individuals, including individuals with disabilities. As part of this commitment, arenaflex will provide reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require accommodations during the application or interview process, please reach out to our HR team to discuss your needs confidentially.

Join Our Team

If you're a passionate design leader who thrives on challenge, wants to make a significant impact, and is excited about shaping the future of e-commerce, we want to hear from you! This is a unique opportunity to join a world-class team and help build experiences that millions of people interact with every day.

At arenaflex, you'll find more than just a job—you'll find a community of like-minded professionals who are passionate about creating exceptional user experiences. Apply today and take the next step in your career!