**Experienced Bilingual Customer Care Representative (Spanish) – Fully Remote in North Carolina**

At arenaflex, we're passionate about empowering our consumers to live active lifestyles by providing exceptional customer support and experiences. As a purpose-led, performance-driven company, we're committed to fostering a culture of belonging based on respect, connection, openness, and authenticity. We're dedicated to inclusion, diversity, equity, and action, and we're excited to welcome talented individuals like you to our team.

• *A Day in the Life of a Bilingual Customer Care Representative**

As a Bilingual Customer Care Representative at arenaflex, you'll play a vital role in empowering our consumers to live active lifestyles. Your day will be filled with opportunities to share product knowledge, provide superior customer support, and process customer orders. You'll work with multiple channels, including inbound calls, live chat, text messaging, and email correspondence, and be a main point of contact for Bilingual communication with our customers.

Here's a breakdown of what a typical day might look like:

• Support customers through a variety of mediums, including phone calls, email, live chat, and social media.
• Establish customer needs by asking open-ended questions, active listening, and conveying empathy.
• Link product benefits to customer needs by researching, providing product information, and recommending a solution.
• Process product orders and provide prompt and efficient response and resolution to all customers' requests.
• Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.

• *What You Need to Succeed**

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. To succeed in this role, you'll need to possess the following foundation skills:

• Fluent in English and Spanish
• Proficient computer skills with the ability to learn new software
• Strong communication and listening skills
• Attention to detail and ability to work in a fast-paced environment
• May require overtime as needed to meet demand/schedule
• Must be located in North Carolina

While formal education in a related field is great to have, we're most interested in your one year of preferred experience and professional achievements. We're looking for individuals who are passionate about delivering exceptional customer experiences and are committed to ongoing learning and development.

• *What We Offer**

At arenaflex, we're committed to supporting and growing our people. We offer:

• Extensive development and growth opportunities for your current and future positions
• A competitive compensation package
• A strong benefits package that includes medical, dental, vision, and 401(k)
• A diverse and inclusive culture based on respect, connection, and authenticity
• Opportunities for career growth and advancement
• A dynamic and supportive work environment

• *Our Commitment to Diversity and Inclusion**

At arenaflex, we're committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We believe that diversity and inclusion are essential to our success and growth, and we're dedicated to promoting diversity throughout our organization.

• *Compensation and Benefits**

• Hiring Range: $13.80 USD - $17.25 USD per hour
• Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
• Benefits at arenaflex: You can review a general overview of each benefit program offered, including this year's medical plan rates on our website. Detailed information on your benefits will be provided during the hiring process.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans, and the disabled. We're committed to providing equal opportunities in employment and treating our arenaflex associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and are committed to ongoing learning and development, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.