**Experienced Brand Engagement Center (BEC) Advocate - Customer Relations Representative at arenaflex**

• *Join a dynamic team at arenaflex, where innovation meets customer satisfaction. As a Brand Engagement Center (BEC) Advocate, you will be the face of arenaflex, providing exceptional customer service to Toyota and Lexus owners, dealerships, and field/area offices.**

• *About arenaflex**

arenaflex is a world-renowned brand that has been leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. Our mission is to build a future where everyone has the freedom to move, and we believe that nothing is impossible. We have big dreams and persevere through any obstacles, working together to create the future of mobility and make the world a better place.

• *About the Role**

As a BEC Advocate, you will be responsible for providing top-notch customer service to Toyota and Lexus owners, dealerships, and field/area offices. Your primary responsibility will be to interface with guests regarding inquiries and/or complaints, positively impacting owner satisfaction and retention. This role provides an excellent foundation for team members, emphasizing product knowledge, expectations of Toyota and Lexus guests, and the overall workings of the company.

• *Key Responsibilities**

• Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
• Analyze guest concerns/inquires and handle accordingly
• Take ownership of incoming communication; investigate and resolve various questions and concerns that are dealer, sales, service, or product related
• Combine active listening with proactive decision-making skills to benefit Toyota and Lexus guests
• Multitasking daily, talking and typing while actively listening to the guest; utilizing multiple software applications at once
• Research unique guest requests using online resources and identify opportunities to improve the guest experience
• Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation
• High emotional intelligence to effectively support low-effort guest experience
• Attendance and punctuality are essential for this position
• Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need

• *What You Bring**

• High School Diploma
• Customer service experience in a fast-paced customer-facing or phone environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Added bonus if you have a Bachelor's degree or higher
• Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
• Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
• Familiarity with social media
• Thrive in a fast-paced, dynamic environment
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

• *What We'll Bring**

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• A team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Flexible work options based on business needs
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• *Belonging at arenaflex**

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

• *Career Possibilities**

arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths — to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.

• *How to Apply**

If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let's start our impossible, together. Apply now by clicking on the link below: