**Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist**

At arenaflex, we're committed to making a positive impact on people's lives through better health and well-being. As a leading healthcare, pharmacy, and retail organization, we're dedicated to providing an exceptional omnichannel experience to our customers and patients. We're seeking an experienced Call Center Representative to join our team, working remotely from Orlando, USA. If you're passionate about delivering top-notch customer service, have excellent communication skills, and are proficient in data entry, we want to hear from you!

• *About arenaflex**

arenaflex is a leading healthcare, pharmacy, and retail organization with a long history of prioritizing community and customer needs. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day. Our mission is to make a positive impact on people's lives through better health and well-being. We're committed to providing an exceptional omnichannel experience, with fully integrated physical and digital stages supported by the latest technology to deliver excellent products and services in communities across the country.

• *Job Summary**

As an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist, you'll be responsible for providing exceptional customer service to patients and healthcare professionals, while accurately and efficiently processing patient and medication data using arenaflex's pharmacy systems. You'll work under direct management, following established guidelines and procedures to ensure seamless patient care and data entry. This is a full-time position, offering a competitive hourly rate of $25-$35 per hour.

• *Key Responsibilities**

• Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical truncations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual arrangement requirements.
• Settle phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas, and identify and convey issues to senior-level staff as necessary.
• Obtain a dynamic specialist permit or certification within the initial 90 days and maintain a current professional permit or certification.

• *Essential Qualifications**

• High school certificate or GED.
• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browser skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

• *Preferred Qualifications**

• At least 1 year of pharmacy professional experience in a retail or call center environment.
• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

• *What We Offer**

• Competitive hourly rate of $25-$35 per hour.
• Opportunity to work remotely from Orlando, USA.
• Dynamic and supportive work environment.
• Career growth opportunities and learning benefits.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

• *How to Apply**

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, please submit your application through our website. We can't wait to hear from you!