**Experienced Call Center Representative – Data Entry & Patient Enrollment**

At arenaflex, we're committed to making a positive impact on people's lives through better health and well-being. As a leading retail pharmacy and healthcare company, we're seeking an experienced and compassionate Call Center Representative to join our team. This is a unique opportunity to work from home, providing exceptional patient care and support while utilizing your skills in data entry and patient enrollment.

• *About arenaflex**

arenaflex is a leading healthcare company with a rich legacy of focusing on communities. We're proud to be a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Coalition, Inc. (Nasdaq: WBA). Our mission is to make more joyful lives through better health, and we're committed to delivering high-quality products and services to our customers. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day.

• *Job Summary**

As a Call Center Representative at arenaflex, you'll play a vital role in providing exceptional patient care and support while working from home. Your primary responsibilities will include:

• Performing information section and patient enrollment tasks, adhering to state and government guidelines
• Answering high-volume client requests, working under direct supervision
• Observing guideline working methods and performing obligations as per arenaflex strategies and methodology
• Utilizing arenaflex systems to gather patient and medication data
• Handling patient medicine demands within HIPAA guidelines and entering top-off orders for handling
• Investigating to gather missing medication data, deciphering clinical shorthand forms (SIG codes), and settling all information section-related special cases
• Handling correspondence to patients (inbound calls, visits, messages) and settling outbound decisions to prescribers and patients depending on the situation
• Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities
• Providing support to pharmacists, both those in the office and those in different areas
• Recognizing and conveying issues to senior-level staff as fitting

• *Essential Qualifications**

• High school certificate or GED
• Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
• Essential web search tools skills (e.g., opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online)
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
• Ability to communicate in writing and verbally
• 18 years old or older

• *Preferred Qualifications**

• At least 1 year of pharmacy experience in a retail or call center environment
• At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certification office
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
• Halfway to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
• Familiarity with Spanish and English

• *What We Offer**

• Competitive hourly rate of $25-$35 per hour
• Opportunity to work from home in a dynamic and supportive environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Collaborative and inclusive team environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

• *How to Apply**

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application and join our team at arenaflex.