**Experienced Customer Account Specialist - Bilingual - Overnights at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of growth and innovation. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our employees to succeed and thrive in their careers. If you're a motivated and detail-oriented individual with a passion for customer service, we invite you to join our dedicated Finance team as a Customer Account Specialist.

• *About arenaflex**

arenaflex is a family-owned company with a rich history of success, spanning over 45 years. With a strong presence in North America, we've established ourselves as a trusted partner for businesses across the continent. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in our industry. As a valued member of our team, you'll have the opportunity to contribute to our continued growth and success.

• *Position Responsibilities**

As a Customer Account Specialist at arenaflex, you'll play a critical role in supporting our business operations by analyzing sales tax exemption certificates, contacting customers to resolve documentation issues, and applying approved exemptions in our state-of-the-art customized software. Your responsibilities will include:

• Analyzing sales tax exemption certificates for accuracy and completeness
• Contacting customers to resolve documentation issues, ensuring timely and efficient resolution
• Applying approved sales tax exemption certificates in our customized software, ensuring seamless integration with our business operations
• Calculating and processing sales tax credits based on exemption documentation, ensuring accurate and timely processing
• Collaborating with a cross-functional team of like-minded individuals to provide exceptional customer service and support

• *Minimum Requirements**

To succeed in this role, you'll need to possess the following qualifications:

• High school diploma or equivalent; a Bachelor's degree in Finance or Accounting is preferred
• Customer service experience is a plus, with a proven track record of delivering exceptional customer experiences
• Bilingual (English / Spanish) is a plus, with the ability to communicate effectively with customers and colleagues
• Excellent communication and strong analytical skills, with the ability to interpret and apply complex regulations and guidelines
• Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively

• *Benefits**

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs, designed to recognize and reward your contributions to our success
• Paid holidays and generous paid time off, allowing you to recharge and refocus
• Tuition Assistance Program that covers professional continuing education, empowering you to grow and develop your skills

• *Employee Perks**

At arenaflex, we believe in creating a work environment that's both productive and enjoyable. You'll enjoy:

• On-site café and first-class fitness center with complimentary personal trainers, promoting a healthy and balanced lifestyle
• Over four miles of beautifully maintained walking trails, providing a serene and peaceful escape from the hustle and bustle of daily life
• Opportunities to connect with colleagues and build meaningful relationships, fostering a sense of community and belonging

• *Career Growth Opportunities**

At arenaflex, we're committed to helping you grow and develop your career. You'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge
• Mentorship opportunities, pairing you with experienced colleagues who can guide and support you
• Opportunities to take on new challenges and responsibilities, empowering you to grow and develop your skills

• *Work Environment and Company Culture**

At arenaflex, we're proud of our inclusive and supportive work environment, where diversity and inclusion are valued and celebrated. You'll be part of a dynamic and collaborative team, working together to achieve our goals and objectives. Our company culture is built on a foundation of:

• Respect and empathy, with a focus on building strong relationships and fostering a sense of community
• Open communication and transparency, with a commitment to honesty and integrity
• Continuous learning and development, with a focus on growth and innovation

• *Compensation, Perks, and Benefits**

As a Customer Account Specialist at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives. Our compensation package includes:

• A competitive salary, commensurate with your experience and qualifications
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Multiple bonus programs, designed to recognize and reward your contributions to our success
• Tuition Assistance Program that covers professional continuing education, empowering you to grow and develop your skills

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our continued growth and success.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.