Experienced Customer Advocate Phone Specialist – Remote Health Insurance Support Position

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About arenaflex

At arenaflex, we believe that health insurance should be simple, accessible, and empowering. Since 1939, we have been committed to serving the diverse needs of individuals, families, and businesses across Arizona, providing comprehensive health coverage that protects what matters most. As a not-for-profit health insurance company and proud member of the Blue Cross Blue Shield Association, we have grown to serve more than 1.9 million Arizonans through our offices in Phoenix, Tucson, Chandler, and Flagstaff. Our mission is simple yet profound: to inspire health and make it easy for every individual we serve.

What sets arenaflex apart is our unwavering dedication to our employees and our communities. We understand that the pandemic taught us valuable lessons about finding balance, happiness, and fulfillment in both our professional and personal lives. That's why we've embraced a transformative workforce strategy called Workability—a flexible approach that defines where and how we do our jobs, whether that's 100% remote, 100% in the office, or somewhere in between. This commitment to flexibility ensures that our team members can thrive while delivering exceptional service to our members.

Join Our Team as a Remote Customer Advocate Phone Specialist

Are you passionate about helping others? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to make a difference? If so, arenaflex invites you to apply for our full-time, remote Customer Advocate Phone Specialist position. In this role, you will be the voice of arenaflex, providing inbound phone support to customers across Arizona and helping them navigate their health insurance needs with confidence and clarity.

This is more than just a job—it's a chance to be part of something bigger. As a Customer Advocate at arenaflex, you will directly impact the lives of more than one million Arizonans, helping them make informed health decisions and access the care they deserve. Whether you're assisting a first-time health insurance buyer, guiding a small business owner through coverage options, or helping a senior understand their Medicare supplement plan, your work will matter.

What You'll Do

As a Customer Advocate Phone Specialist, you will be responsible for delivering exceptional customer service through telephone, written communication, and occasionally in-person interactions. Your primary duties will include:

• Customer Care: Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and in-person interactions. You will serve as the first point of contact for members seeking assistance.


• Member Advocacy: Explain a wide range of information concerning our organization's services, including contract benefits, changes in coverage, eligibility requirements, claims processing, arenaflex programs, provider networks, and more. Your ability to communicate complex information clearly and compassionately is essential.


• High-Volume Call Handling: Answer a diverse and high volume of health insurance-related customer calls and correspondence daily. Our Customer Advocate Phone Specialists typically handle 40 or more calls per day, making this an ideal role for those who thrive in fast-paced environments.


• Performance Excellence: Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within departmental guidelines. Your success will be measured through customer satisfaction scores, call handling efficiency, and accuracy.


• Documentation: Document and record facts regarding inquiries and correspondence by updating arenaflex files and systems. Attention to detail is critical to ensure accurate record-keeping and continuity of care.


• Continuous Learning: Demonstrate and maintain current working knowledge of required arenaflex systems, procedures, forms, and manuals. You will participate in ongoing training to stay current with industry changes and company policies.


• Additional Duties: Perform all other duties as assigned to support the team and organization.

Compensation and Benefits

At arenaflex, we value our employees and are committed to providing competitive compensation and comprehensive benefits. Here's what you can expect:

• Starting Pay: Our starting hourly rate is $18.00, with the opportunity to earn more through performance and quality-based incentives and bonuses.


• Bilingual Premium: If you speak Spanish proficiently, you will receive an additional $1 per hour Bilingual Premium, recognizing the value of multilingual communication in serving our diverse member population.


• Onboarding Bonus: We offer a $1,000 Onboarding Bonus ($500 at 3 months and $500 at 6 months) to welcome you to the arenaflex family.


• Annual Bonus: Earn up to a 12% annual bonus based on corporate goals and individual performance.


• Time Off: Enjoy up to 16 days of Paid Time Off (PTO) annually, plus 11 paid holidays.


• Volunteer Time Off: Receive 8 hours of paid volunteer time to give back to your community.


• Health Coverage: Comprehensive Medical, Dental, and Vision coverage to keep you and your family healthy.


• Retirement Savings: 401(k) plan with up to 5% dollar-per-dollar match to help you plan for the future.


• Education Support: Tuition reimbursement to help you continue growing professionally.


• Wellness Programs: Employee discounts, gym reimbursement, wellness programs, incentive bonuses, and more!

Work Schedule and Training

We understand the importance of work-life balance, which is why we offer predictable scheduling for our Customer Advocate Phone Specialists:

• Shifts: Monday through Friday, between 6:00 AM and 6:00 PM. No weekends or late nights required!


• Training: We provide 9 or more weeks of instructor-led, paid, virtual training to ensure you have the knowledge and skills needed to succeed in this role. Our training program is comprehensive and supportive, making it perfect for both experienced customer service professionals and those new to the health insurance industry.

What We're Looking For

To be successful in this role, you should have:

• Education: High School diploma or equivalent.


• Experience: At least 1 year of external customer service experience. Previous experience in healthcare, insurance, or call center environments is a plus but not required.


• Technical Skills: Intermediate skill in the use of office equipment, including copiers, fax machines, scanners, and telephones. Proficiency in navigating multiple computer systems and software programs.


• Attention to Detail: Strong detail orientation to ensure accuracy in documentation and data entry.


• Confidentiality: Ability to maintain confidentiality and privacy, as you will be handling sensitive member information.


• Communication Skills: Excellent verbal and written communication skills, with the ability to listen actively and respond empathetically.


• Problem-Solving: Strong analytical and problem-solving skills to address customer inquiries effectively.


• Adaptability: Ability to thrive in a fast-paced, high-volume environment and handle unexpected challenges with professionalism.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Advocate Phone Specialist, you will have access to numerous opportunities for advancement, including:

• Internal Promotion Paths: Many of our team members have advanced into supervisory, management, and specialized roles within the organization.


• Professional Development: Ongoing training and development programs to help you build new skills and expand your expertise in the health insurance industry.


• Cross-Functional Exposure: Opportunities to work with different departments and teams, gaining a broad understanding of the health insurance business.


• Certification Support: Assistance and resources to pursue industry certifications that can enhance your career.

Our Culture and Commitment

At arenaflex, we are committed to fostering an inclusive, diverse, and supportive workplace. We believe that our differences make us stronger, and we are dedicated to creating an environment where every employee feels valued, respected, and empowered to do their best work. arenaflex does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

When you join arenaflex, you become part of a team that is passionate about making a positive impact on the health and well-being of Arizona communities. Our employees describe their work as life-changing, finding deep satisfaction in knowing that their efforts help millions of people live healthier, longer lives. Whether you're working remotely or in one of our offices, you'll be supported by leaders who care about your success and invested in your growth.

Why Apply?

If you're looking for a career that offers stability, growth, and the chance to make a meaningful difference, arenaflex is the place for you. Our remote position allows you to work from the comfort of your home within Arizona, providing the flexibility you need to balance work, family, and personal commitments. With competitive pay, comprehensive benefits, and a commitment to employee well-being, we strive to be an employer of choice in the health insurance industry.

Imagine doing work that matters—helping Arizona families navigate their health insurance, supporting small businesses in providing coverage for their employees, and ensuring that seniors can access the care they need. This is the kind of satisfaction you'll find when you work at arenaflex. Join our exceptional team and discover what's possible with a career dedicated to transforming healthcare.

How to Apply

If you're ready to take the next step in your career and join a team that values excellence, compassion, and innovation, we encourage you to apply today. Click the link below to submit your application. We look forward to hearing from you and learning how you can contribute to our mission of inspiring health and making it easy for all Arizonans.

At arenaflex, your journey starts here. Apply now and become part of something greater than yourself.