**Experienced Customer Care Analyst I - Health Operations - Remote**

Join arenaflex, a leading provider of innovative solutions in the health operations industry, as a Customer Care Analyst I. As a key member of our team, you will play a vital role in delivering exceptional customer service to our valued clients. If you thrive in a fast-paced environment and enjoy helping people, this is the ultimate career move for you.

• *About arenaflex**

arenaflex serves more than 4.8 million individual product customers and 39,000 employer groups, making us a trusted partner in the health operations industry. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate, and grow in their own unique career path. From day one, you'll have the tools to be your best self at work, doing meaningful work that has a positive impact on people's lives.

• *The Role**

As a Customer Care Analyst I, you will be the voice of arenaflex, providing clarity, support, and guidance to our customers through multiple channels, including phone and email. You will quickly assess each customer's needs, research various outcomes, and provide real-time solutions to policyholders. Your exceptional customer service skills will enable you to meet or exceed department standards related to attendance, productivity, and quality.

• *Key Responsibilities**

• Provide exceptional customer service via multiple channels, including phone, email, and written correspondence
• Effectively respond to and resolve customer requests by utilizing basic knowledge and skill sets, systems, policies, procedures, regulations, and other reference materials
• Meet deadlines and perform successfully within a fast-paced, ever-changing, and diverse production environment, including multitasking, system utilization, and accurately entering data to handle entire requests from start to finish
• Actively participate in the identification and implementation of process improvements
• Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders
• Work in a fast-paced, high-volume environment with set production goals, requiring sitting 66% of the time and visual acuity at 20 inches (or less) over 66% of the time

• *About You**

• You help promote a culture of diversity and inclusion within the department and the larger organization, valuing different ideas and opinions, and listening courageously and remaining curious in all that you do
• You are able to work remotely and have access to high-speed internet
• Ability to actively listen, assess, and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in an empathetic, respectful, confident, and timely manner
• Available to work Monday-Thursday between the hours of 9:00 AM - 5:30 PM CST and Fridays' from 8:30 AM - 5:00 PM CST, and maintain regular and predictable attendance with adherence to department expectations
• Ability to show a sense of urgency and accountability for results
• Demonstrate approachability, work independently, and/or as part of a team, in a collaborative environment
• Ability to adapt to a diverse and changing work environment
• Highly skilled at verbal, written, and interpersonal communication, sound judgment, and the ability to think within a structured and compliant work environment while focusing on the customer
• Capacity to learn and utilize a variety of computer systems simultaneously, such as web tools, policy administration systems, and Microsoft products, with proficient keyboarding skills

• *Valuable Experience**

• Insurance knowledge experience
• Previous customer service experience in a call center environment

• *What We Can Offer You**

• A diverse workplace where associates feel a sense of belonging
• An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company
• Tuition reimbursement, training, and career development
• Comprehensive benefits plan that includes medical, dental, vision, disability, and life insurance
• Flexible spending accounts for healthcare and childcare needs
• 401(k) plan with a 2% company contribution and 6% company match
• Competitive pay with an opportunity for incentives for all associates
• Flexible work schedules with a healthy amount of paid time off

• *Compensation and Benefits**

• Hourly Rate: $16.50/hr
• Comprehensive benefits plan, including medical, dental, vision, disability, and life insurance
• Flexible spending accounts for healthcare and childcare needs
• 401(k) plan with a 2% company contribution and 6% company match
• Competitive pay with an opportunity for incentives for all associates
• Flexible work schedules with a healthy amount of paid time off

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• *Contact Us**

For inquiries about the position or application process, contact our HR Helpline at [insert phone number]. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [insert phone number]. We are available Monday through Friday, 7 am to 4:30 pm CST, and will reply within 24 hours.