**Experienced Customer Care & Sales Representative – Work from Home Opportunity**

• *Join arenaflex's dynamic team of customer service professionals and take your career to the next level!**

Are you a customer service enthusiast with a passion for sales and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care & Sales Representative to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.

• *About arenaflex**

arenaflex is a leading provider of innovative technology solutions that help keep consumers connected. With a team of over 17,000 employees, we deliver a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services reachable within one touch. Our business model is built on building lasting relationships with customers by providing products that customers need and understand.

• *Job Summary**

As a Customer Care & Sales Representative, you will be responsible for providing exceptional customer service while selling our Connected Home product and other offerings to customers on every call. You will engage with customers to understand their technology needs and sell protection/tech support solutions that meet those needs. You will be a key member of our team, working from the comfort of your own home to deliver a world-class customer experience.

• *Key Responsibilities**

• Evaluate and assist with customer concerns in a timely and professional manner
• Sell arenaflex's smart home and other products on every call, meeting sales goals and objectives
• Explain device capabilities, wireless carrier data product offerings, and company policies to customers
• Meet goals and grow from feedback and coaching, escalating calls to the appropriate tier of customer service function when necessary
• Provide accurate information and conduct yourself in a way that is consistent with arenaflex's values, listening to customers' needs and providing tailored solutions

• *What You'll Bring to the Team**

• High school diploma or equivalent
• Customer service experience and a desire to upsell to customers
• Ability to retain knowledge, learning and memorizing product information and customer information
• Attention to detail, providing care and attention to every customer issue
• Friendly, professional, and respectful demeanor, projecting a warm and friendly attitude while exhibiting professionalism and respect
• Flexible and adaptable, able to meet the needs of each customer and business needs
• Organization and multitasking skills, able to work efficiently and accurately in a fast-paced environment
• Problem-solving skills, able to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
• Dedication and reliability, with a reliable track record in attendance and performance
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
• Computer literacy, able to type 25-35 words per minute and learn call center software
• Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications)
• Bilingual skills are a plus
• Ability to achieve sales and customer experience goals and objectives

• *Work from Home Requirements**

• Required to work in a distraction-free workplace and meet the company's ergonomic standards
• Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wi-Fi or hotspots are not allowed)

• *Benefits and Perks**

• Competitive hourly rate, with top performers earning up to $28+ per hour
• Guaranteed minimum pay of $18 per hour, with opportunities to earn more through our Pay Per Experience model
• Affordable medical, dental, and vision benefits program, with some plans averaging under $20 per paycheck for single coverage
• Comprehensive benefits package, including vacation time, holiday pay, and 401(k) plan
• Fun and casual work environment, with opportunities for growth and development
• Collaborative team culture, with a focus on teamwork and customer satisfaction

• *About arenaflex's Culture**

At arenaflex, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions:

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for sales and a knack for building strong relationships, we want to hear from you! Apply now to join our team of dedicated professionals and take your career to the next level.