**Experienced Customer Data Platform Leader - Remote Data Entry & Adobe Experience Platform Expertise at arenaflex**

Unlock a Rewarding Career with arenaflex: Shape the Future of Customer Experience

In the ever-evolving landscape of customer experience, arenaflex is revolutionizing the way we connect with our customers. As a leading airline, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're seeking a highly skilled and experienced Customer Data Platform Leader to join our team, driving business growth, enhancing customer engagement, and contributing to the success of our organization.

• *About arenaflex and the Customer Data Platform Leader Role**

arenaflex is a world-class airline that's passionate about connecting people and communities through our commitment to care, integrity, resilience, servant leadership, and teamwork. As a Customer Data Platform Leader, you'll be responsible for managing and maintaining our Adobe Experience Platform (AEP) Real-time Customer Data Platform (CDP), driving technical innovation, and delivering exceptional customer experiences. This is a unique opportunity to leverage your technical expertise, leadership skills, and industry knowledge to make a meaningful impact on our organization.

• *Key Responsibilities**

As a Customer Data Platform Leader, you'll be responsible for:

• Managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to meet business requirements, ensuring seamless data integration and customer profiling.
• Supporting new development, configuration, and maintenance on the platform, collaborating with cross-functional teams to drive business outcomes.
• Providing technical expertise and guidance to internal stakeholders on segment-building and RT-CDP platform best practices, fostering a culture of data-driven decision-making.
• Troubleshooting technical issues related to the platform and implementing solutions, ensuring minimal downtime and optimal performance.
• Collaborating with IT and other agencies to align on technical requirements and implementations, driving strategic partnerships and business growth.
• Staying up-to-date with the latest trends and best practices related to Adobe Experience Platform, identifying opportunities for innovation and improvement.
• Conducting regular audits to ensure optimal use of the platform, driving business outcomes and ROI.
• Leading training sessions to upskill internal stakeholders on the effective use of the platform, promoting a culture of continuous learning and development.
• Collaborating with Adobe Support and Consulting partners to coordinate product improvements and workarounds, driving platform enhancements and innovation.

• *Essential Qualifications**

To succeed in this role, you'll need:

• 3+ years of experience in technical data management and marketing solution experience, with a strong background in Adobe Experience Platform or equivalent.
• Strong technical skills, with the ability to troubleshoot and problem-solve technical issues, and excellent analytical skills.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences, and a strong customer-centric approach.
• A high school diploma, GED, or high school equivalency, with a strong commitment to safety, security, and data governance.
• The ability to prioritize multiple tasks, manage competing demands, and maintain a high level of productivity in a fast-paced environment.

• *Preferred Qualifications**

To give you a competitive edge, we prefer candidates with:

• An advanced degree in Business, Computer Science, Data Science, or a related field, demonstrating a strong foundation in technical and business principles.
• Experience with Customer Data systems, such as Adobe Experience Platform or similar systems like Salesforce C360 or Segment, and a deep understanding of data governance and data management best practices.
• A proven track record of successfully managing and implementing complex business-grade systems, with a strong focus on customer journey optimization.
• Prior experience in a large-scale e-commerce or digital commercial enterprise environment, ideally with a focus on customer journey optimization, and a deep understanding of industry trends and best practices.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you achieve your long-term career goals. As a Customer Data Platform Leader, you'll have access to:

• Career development programs, designed to help you grow and develop your skills, and advance your career.
• Training and development opportunities, to enhance your technical expertise and leadership skills.
• A culture of continuous learning and innovation, with opportunities to stay ahead of industry trends and best practices.

• *Work Environment and Company Culture**

At arenaflex, we're proud of our culture, which is rooted in a shared commitment to our values:

• Care: We're dedicated to caring for our customers, colleagues, and communities.
• Integrity: We operate with integrity, transparency, and ethics.
• Resilience: We're resilient, adaptable, and responsive to change.
• Servant Leadership: We're committed to serving our customers, colleagues, and communities.
• Teamwork: We believe in the power of teamwork, collaboration, and partnership.

• *Compensation, Perks, and Benefits**

We offer a comprehensive compensation package, including:

• A competitive salary of $27/hour.
• Industry-leading profit-sharing program and performance incentives.
• 401(k) with generous company contributions of up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility help, surrogacy and adoption assistance, lactation support, backed-up care, and programs that support families at all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Access to over 500 discounts, specialty financial savings, and voluntary benefits through arenaflexperks.

• *Join Our Team and Shape the Future of Customer Experience**

If you're a motivated and experienced professional looking to drive business growth and customer engagement, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex!

Don't hesitate, apply now and join our team of passionate and dedicated professionals!