**Experienced Customer Experience Specialist – Fiber Internet Service Provider Support**

Join arenaflex, a leading broadband provider, as a Customer Experience Specialist in a 6-month contract-to-hire position. This exciting opportunity offers a unique blend of on-site and remote work, with a competitive hourly rate of $20. As a key member of the arenaflex team, you will be responsible for delivering exceptional customer service, addressing account inquiries, and facilitating seamless communication between departments.

• *About arenaflex**

arenaflex is a Colorado-based company that has been revolutionizing the way people connect to the internet. With a focus on delivering fast, reliable, and secure fiber internet to homes and small businesses, arenaflex has established itself as a leader in the broadband industry. Our mission is to provide an unparalleled customer experience, and we're looking for talented individuals like you to help us achieve this goal.

• *Job Summary**

As a Customer Experience Specialist, you will be the face of arenaflex, interacting with customers, resolving issues, and providing exceptional support. Your primary responsibilities will include:

• Handling billing inquiries, account questions, and other customer concerns in a timely and professional manner
• Working through a ticketing system to efficiently manage and resolve customer issues
• Collaborating with internal teams to ensure seamless communication and resolution of customer concerns
• Providing onboarding support to new customers, ensuring a smooth and welcoming experience
• Participating in ongoing training and development to stay up-to-date on arenaflex products and services

• *Required Skills & Experience**

To be successful in this role, you will need:

• 2+ years of customer service experience, preferably in a fiber/wireless/voice internet service provider support environment
• Prior experience working through a ticketing system, with a strong understanding of customer relationship management (CRM) software
• A high school diploma or equivalent (GED)
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams

• *Nice to Have Skills & Experience**

While not required, the following skills and experience would be a plus:

• Bilingual – Spanish
• Experience working in a fast-paced, dynamic environment
• Knowledge of fiber internet technology and broadband industry trends
• Proven track record of delivering exceptional customer service and resolving complex issues

• *Work Environment & Company Culture**

As a Customer Experience Specialist, you will have the opportunity to work in a hybrid model, with a mix of on-site and remote work. The first 3 weeks of training will require mandatory on-site attendance, with hotel accommodations provided. After this initial period, you will have the flexibility to work remotely from the Denver Metro Area. arenaflex values a positive and supportive work environment, with a focus on employee growth and development.

• *Career Growth Opportunities & Learning Benefits**

arenaflex is committed to investing in the growth and development of our employees. As a Customer Experience Specialist, you will have access to ongoing training and development opportunities, including:

• Regular training sessions and workshops to stay up-to-date on arenaflex products and services
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment, with a focus on teamwork and open communication

• *Compensation, Perks, & Benefits**

As a Customer Experience Specialist, you will receive a competitive hourly rate of $20, with a 6-month contract-to-hire agreement. arenaflex offers a range of benefits and perks, including:

• Comprehensive health insurance and retirement plans
• Paid time off and holidays
• Opportunities for professional growth and development
• A supportive and collaborative work environment

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert application link]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.