**Experienced Customer Management Executive – Global Travel Solutions and Support**

At arenaflex, we're a community of innovators who believe that travel has the power to transform lives and drive positive change. As a Customer Management Executive, you'll be at the forefront of delivering exceptional customer experiences, leveraging cutting-edge technology, and collaborating with a talented team to shape the future of global travel solutions.

• *About arenaflex**

arenaflex is a leading provider of innovative travel solutions, empowering businesses to navigate the complexities of global travel management. Our mission is to make travel easier, more efficient, and more enjoyable for our clients and their travelers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

• *Key Responsibilities**

As a Customer Management Executive, you'll play a critical role in ensuring the seamless delivery of our online travel solutions, providing exceptional support to our clients, and driving business growth through strategic partnerships. Your key responsibilities will include:

• Providing online tool support for day-to-day travel program requirements and escalation support, ensuring timely resolution of user issues and feedback.
• Collaborating with client management and service delivery teams to ensure online program connectivity, integration, and strategic initiatives.
• Liaising with GBT Online Fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes.
• Providing advance troubleshooting and SME consultation of escalated Level 1 user issues and feedback.
• Coordinating Level 2 support for non-critical technology-based issues and defects, such as system issues, faring issues, product functionality, and connectivity issues.
• Escalating critical system issues and outages to Level 3 support teams.
• Submitting Support Cases via the Concur Support Portal to report Concur system issues and direct client feedback.
• Actively managing open Support Cases with Concur Support Analyst and Support Coordinator to ensure timely resolution.
• Engaging in Level 1 and Level 2 Support calls with internal GBT Commercial teams.
• Participating in weekly calls to review the status of open Concur Support Cases with Concur Support Coordinator and client.
• Providing global site administration and BAU maintenance in compliance with client formal change control processes.
• Supporting clients in communication of goals and opportunities for online tool, including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.
• Maintaining relationships with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.
• Reporting and following up on user issues and problem reports with the selected online booking tool.
• Providing assistance to client online users of booking tool regarding access to tools, second-level support services, user questions, and feedback.
• Managing processes for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool.

• *Essential Qualifications**

• 2+ years of experience in customer management, technical support, or a related field.
• Strong understanding of online travel solutions, travel management systems, and related technologies.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong analytical and technical skills, with the ability to troubleshoot complex issues.
• Experience with Concur Support Portal and other related tools.
• Strong attention to detail and ability to maintain accurate records.

• *Preferred Qualifications**

• Experience working in a global travel management company or a related industry.
• Knowledge of SSO applications, Tool integration, and information security standards.
• Experience with Level 2 and Level 3 support, including escalation and resolution of critical issues.
• Strong understanding of travel management systems, including Concur, and related technologies.
• Experience with global site administration and BAU maintenance.
• Strong relationships with client technical contacts and ability to maintain these relationships.

• *Skills and Competencies**

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong attention to detail and ability to maintain accurate records.
• Strong technical skills, including experience with Concur Support Portal and other related tools.
• Ability to work collaboratively with cross-functional teams, including client management and service delivery teams.
• Strong understanding of online travel solutions, travel management systems, and related technologies.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills and career. As a Customer Management Executive, you'll have access to:

• Global tuition assistance, including access to over 20,000 courses on our learning platform.
• Leadership courses and training programs to help you develop your skills and advance your career.
• New job openings available to internal candidates first.
• Opportunities to work on high-profile projects and contribute to the development of our online travel solutions.
• Collaborative and dynamic work environment, with opportunities to work with talented teams and leaders.

• *Work Environment and Company Culture**

At arenaflex, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on:

• Diversity, equity, and inclusion, with a strong commitment to creating a workplace where everyone feels welcome and valued.
• Collaboration and teamwork, with opportunities to work with talented teams and leaders.
• Innovation and creativity, with a focus on developing new and innovative solutions to meet the needs of our clients and travelers.
• Continuous learning and development, with access to training programs, leadership courses, and tuition assistance.
• Work-life balance, with flexible benefits and a commitment to supporting the well-being of our employees.

• *Compensation, Perks, and Benefits**

As a Customer Management Executive at arenaflex, you'll receive:

• Competitive salary and benefits package, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Flexible benefits tailored to each country, starting the day you join our team.
• Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

• *Equal Opportunities**

At arenaflex, we're committed to providing equal opportunities for all qualified applicants, without regard to age, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship, or marital status. We're an equal-opportunity employer and are committed to maintaining an inclusive and diverse workplace.

• *How to Apply**

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for!