**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network**

At arenaflex, we're not just a leading provider of technology and communications services – we're a human network that reaches across the globe and works behind the scenes to transform the way we connect around the world. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

• *What You'll Be Doing**

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who rely on us when they have questions or issues. You'll be the one who instills confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

• *Your Responsibilities Will Include**

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering arenaflex's products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex's products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

• *What We're Looking For**

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.

• *Essential Qualifications**

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

• *Preferred Qualifications**

• Experience working in a fast-paced, dynamic environment
• Proven track record of meeting sales goals and building strong customer relationships
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

• *Work Environment and Culture**

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including online courses, workshops, and mentorship opportunities. You'll have the chance to work on exciting projects, collaborate with talented colleagues, and develop new skills to help you succeed in your role.

• *Compensation, Perks, and Benefits**

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You'll also have access to a range of perks, including discounts on arenaflex products and services, employee assistance programs, and more.

• *How to Apply**

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds.

• *Equal Employment Opportunity**

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.