**Experienced Customer Service Associate - Life Insurance: Deliver Exceptional Support and Drive Business Growth at arenaflex**

At arenaflex, we're committed to helping our clients succeed in a rapidly changing world. As a leading global professional services company, we're dedicated to building digital cores, optimizing operations, accelerating revenue growth, and enhancing citizen services. Our team of talented professionals is passionate about creating tangible value at speed and scale, and we're looking for exceptional individuals to join us in this mission.

• *About arenaflex**

arenaflex is a talent- and innovation-led company with a rich history of driving change and innovation. With over 743,000 people serving clients in more than 120 countries, we're one of the world's leaders in helping drive technological change. Our unique combination of strength in technology, leadership in cloud, data, and AI, and unmatched industry experience, functional expertise, and global delivery capability enables us to deliver tangible outcomes for our clients. We're committed to creating 360° value for our clients, each other, our shareholders, partners, and communities.

• *Job Summary**

We're seeking an experienced Customer Service Associate - Life Insurance to join our team in San Antonio, TX. As a key member of our customer service team, you'll provide functional and technical support for an Insurance client, handling customer service inquiries via telephone and email, and performing complex clerical or administrative support functions. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Handles customer service inquiries via telephone and email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance.
• Supports the resolution of customer problems, incidents, issues, requests, and queries.
• Liaises with other support teams, or product teams as required to resolve requests issues in a timely manner.
• Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Manages incoming telephone calls, emails, and or faxes for Life Insurance.
• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency.
• Able to learn and be proficient with client's incident management and knowledge management tools, client information systems, and service desk procedures.
• Demonstrates understanding of the customer's business needs as trained and maintains high customer satisfaction ratings.
• May perform follow-up on incidents with customers to ensure customer satisfaction.
• May support reporting functions providing end-of-day status, data for weekly status reports, etc.

• *Essential Qualifications**

• Ability to work a shift between the hours of 7 am - 7 pm.
• Minimum 1 year of experience in a call center environment.
• Excellent written and verbal communication skills in English and/or Spanish.

• *Preferred Qualifications**

• Experience in the life insurance field.
• Experience with reporting.
• Experience in a BPO BPS environment.

• *Skills and Competencies**

• Strong customer service skills with the ability to handle complex customer inquiries.
• Excellent communication and interpersonal skills with the ability to work effectively with internal and external stakeholders.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills with the ability to think critically and make sound judgments.
• Ability to learn and adapt quickly to new systems, processes, and technologies.
• Strong attention to detail with the ability to maintain accurate records and reports.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship.
• Formal training programs and certifications.
• Leadership development programs.
• Career advancement opportunities.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of shared values, including:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer focus and satisfaction.
• Integrity and ethics.
• Respect and inclusivity.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Hourly salary range: $19.33 - $31.15 (dependent on location).
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity Statement**

arenaflex is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

• *Accommodation Requests**

arenaflex is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by arenaflex and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with arenaflex and have accommodation needs for a disability or religious observance, please call us toll-free at 1 (877) 889-9009, send us an email, or speak with your recruiter.