**Experienced Customer Service & E-Commerce Associate Team Leader – Driving Excellence in Grocery Delivery & Pickup Experience**

At arenaflex, we're not just a grocery store – we're world-changers. Our purpose is to nourish people and the planet, and we're committed to making a meaningful difference in our communities and beyond. As a Customer Service & E-Commerce Associate Team Leader, you'll play a vital role in leading and executing our Customer Service & E-Commerce programs, ensuring a seamless checkout experience and grocery delivery & pickup at our stores. If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you.

• *About arenaflex**

arenaflex is a leader in the grocery industry, dedicated to providing high-quality products and exceptional customer experiences. Our stores are more than just a place to shop – they're community hubs where people come together to connect, learn, and grow. We're committed to creating a positive and inclusive work environment that fosters personal growth, creativity, and innovation.

• *Job Responsibilities**

As a Customer Service & E-Commerce Associate Team Leader, you'll be responsible for:

• Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Maintaining a strong knowledge and awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

• *Job Skills**

To succeed in this role, you'll need:

• Strong ability to perform task management, balancing dynamic customer flows
• Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Strong ability to communicate performance analysis findings and actions, both verbally and in writing
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Ability to teach others in a positive and constructive manner
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications
• Proficiency with mobile applications, dashboards, and basic understanding of retail systems capabilities

• *Qualifications**

To be considered for this role, you'll need:

• 18+ months of retail experience, including 6+ months of supervisory experience
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to lift 50 lbs and work in a standing position for long periods

• *Physical Requirements/Working Conditions**

This role requires:

• Ability to lift 50 lbs
• Standing/walking 6-8 hours in an 8-hour workday
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

• *Compensation and Benefits**

arenaflex offers a competitive hourly wage range of $20.05-$35.00, commensurate with experience. We also offer a comprehensive benefits package, including:

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.

• *How to Apply**

If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you. Apply now to join our team and become a part of our mission to nourish people and the planet.

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