**Experienced Customer Service & E-Commerce Supervisor – Web & Cloud Application Development**

At arenaflex, we're dedicated to delivering exceptional customer experiences and pushing the boundaries of e-commerce innovation. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in driving the success of our online platforms and in-store experiences. If you're passionate about customer service, e-commerce, and team leadership, we want to hear from you.

• *Job Highlights:**

• **Company:** arenaflex
• **Location:** Remote
• **Start Date:** Immediate openings available
• **Compensation:** A competitive salary
• **Position:** Experienced Customer Service & E-Commerce Supervisor

• *Job Description:**

At arenaflex, we're committed to nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll support the Customer Service & E-Commerce programs, leading processes that drive the checkout experience and grocery delivery & pickup at our assigned stores. You'll focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

• *Key Responsibilities:**

• Deliver outstanding customer experience and hold all team members accountable for delivering exceptional customer service
• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain team member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate team members in a manner that sustains a high-performing team and minimizes turnover
• Maintain cleanliness of workspaces, including staging areas and coolers
• Maintain security of equipment, e.g., MSRs, phones, currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex core values, leadership principles, and support goals

• *Job Skills:**

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

• *Qualifications:**

• 12+ months retail experience
• Physical Requirements/Working Conditions:
+ Must be able to lift 50 lbs.+ In an 8-hour workday: standing/walking 6-8 hours+ Hand use: Single grasping, fine manipulation, pushing, and pulling+ Work requires the following motions: bending, twisting, squatting, and reaching+ Exposure to FDA-approved cleaning chemicals+ Exposure to temperatures 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit+ Ability to work in a wet and cold environment+ Ability to work a flexible schedule, including nights, weekends, and holidays as needed+ Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

• *Work Environment and Company Culture:**

At arenaflex, we provide a fair and equal employment opportunity for all team members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

• *Career Growth Opportunities and Learning Benefits:**

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll have opportunities to develop your skills and advance your career. We offer a range of training programs, mentorship, and coaching to help you succeed in your role and beyond.

• *Compensation, Perks, and Benefits:**

We offer a competitive salary, as well as a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

• *How to Apply:**

If you're passionate about customer service, e-commerce, and team leadership, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story.