**Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Loyalty at arenaflex**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are shaping the future of technology and communications. We're a diverse network of people driven by our shared ambition to make a positive impact on the world. Our team is passionate about creating a better future for our customers, and we're looking for talented individuals like you to join us on this exciting journey.

• *About arenaflex**

arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a company that values innovation, creativity, and impact, and we're committed to empowering our customers to live, work, and play to their full potential. Our team is dedicated to delivering exceptional customer experiences, and we're always looking for new ways to improve and grow.

• *Job Summary**

As a Customer Service Loyalty Champion II at arenaflex, you'll play a critical role in driving customer retention and loyalty by providing exceptional customer service and support. You'll be responsible for resolving customer needs through first contact resolution, building value by proactively uncovering upselling opportunities, and promoting and providing arenaflex products and services to meet and exceed monthly targets. If you're passionate about technology, innovation, and building relationships with customers, we want to hear from you!

• *Key Responsibilities**

• Resolve customer needs through first contact resolution, building value by proactively uncovering upselling opportunities that align with their needs to drive loyalty and retention
• Handle and resolve customer concerns that have varying levels of complexity in order to save frustrated customers and build brand loyalty
• Engage with customers that are high-risk churn call types, providing an exceptional experience through actively listening, problem solving, and de-escalation
• Promote and provide arenaflex products and services, including Phones, Upgrades, and Verizon Home Internet and other services to meet and exceed monthly targets
• After issues have been resolved, identify plans and services that would suit customer needs in order to prevent future contacts
• Turn every contact into a sale or save opportunity with a premium experience

• *Work Environment**

This is a remote role with a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be within a reasonable commute to the hub location in Chandler, Arizona.

• *What We're Looking For**

• Bachelor's degree or one or more years of work experience
• One or more years of customer service or sales experience
• Experience resolving customer issues, problem solving, billing, and/or handling product Q&A
• Ability to work independently and self-manage your work environment and deliver on expectations of your role
• Experience promoting and upselling products or services
• Skilled in working in an ever-changing, fast-paced environment
• Experience troubleshooting customers' products and services and working knowledge of our network to position network solutions
• Willingness to work evenings, weekends, and holidays
• Even better if you have:
+ A degree+ Ability to empathize with customers, while resolving issues that may drive unnecessary churn+ Passion for technology, innovation, and building relationships with customers+ Multi-tasking skills that help in leveraging tools to serve customers thoroughly while maintaining a conversation+ Exceptional listening and communication skills

• *Home Office Requirements**

• Home office must be located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections or DSL are not acceptable
• Dedicated quiet and private workspace
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setup of company-provided ergonomic chair, desk, and computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

• *Benefits and Compensation**

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, to a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

• *Why Join arenaflex?**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are shaping the future of technology and communications. We're a diverse network of people driven by our shared ambition to make a positive impact on the world. Our team is passionate about creating a better future for our customers, and we're looking for talented individuals like you to join us on this exciting journey.

• *How to Apply**

If you're passionate about technology, innovation, and building relationships with customers, and you're looking for a challenging and rewarding role that will help you grow and develop your skills, we want to hear from you! Apply now to join our team as a Customer Service Loyalty Champion II at arenaflex.