**Experienced Customer Service Loyalty Champion II - Remote Opportunity at arenaflex**

Are you a customer service rockstar with a passion for loyalty and retention? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an Experienced Customer Service Loyalty Champion II to join our team remotely. As a champion on the Loyalty team, you'll play a critical role in resolving customer needs, preventing churn, and driving business growth.

• *About arenaflex**

At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We celebrate diversity, inclusivity, and authenticity, and we're committed to creating a collaborative environment that fosters growth and belonging.

• *Job Summary**

As a Customer Service Loyalty Champion II, you'll be responsible for:

• Resolving escalated customer concerns with varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience
• Embracing the Service Plus mindset to resolve customer concerns and future concerns
• Growing the business through end-to-end account analysis and targeted loyalty and retention strategies
• Providing an exceptional experience by listening for bells of churn and leveraging historical reports
• Serving as a brand ambassador and advocate for customers
• Applying business acumen to balance customer satisfaction with cost-effectiveness

• *Key Responsibilities:**

• Resolve complex customer issues, billing, and product Q&A
• Meet or exceed revenue and retention goals
• Work a rotating schedule, including nights, weekends, and holidays
• Maintain a private workspace, minimum internet speed, and a desk for required equipment
• Collaborate with cross-functional teams to drive business growth and customer satisfaction

• *Requirements:**

• Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues, billing, and handling product Q&A
• Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule, including nights, weekends, and holidays
• Private workspace, minimum internet speed, and a desk for required equipment

• *Preferred Qualifications:**

• Degree in a related field
• Experience troubleshooting customer products and services and working knowledge of our network
• Experience promoting and upselling products or services
• One or more years of Retention experience

• *What We Offer:**

• Competitive salary and comprehensive benefits
• Remote work opportunity with occasional in-person training and meetings
• Collaborative and inclusive work environment
• Opportunities for growth and development
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

• *Career Growth Opportunities:**

• Opportunities for advancement to leadership roles
• Professional development and training programs
• Mentorship and coaching from experienced colleagues
• Collaborative and inclusive work environment

• *Work Environment:**

• Remote work opportunity with occasional in-person training and meetings
• Collaborative and inclusive work environment
• Flexible work arrangements to balance work and personal life
• Access to cutting-edge technology and tools

• *Compensation and Benefits:**

• Competitive salary and comprehensive benefits
• Opportunities for bonuses and incentives
• Recognition and rewards for outstanding performance
• Access to employee discounts and perks

• *How to Apply:**

We encourage you to apply even if you don't meet every qualification. We're looking for great people to join our friendly team. Apply now to become a part of the arenaflex team and start your journey to success!