**Experienced Customer Service Management Supervisor – Strategic Leadership and Operational Excellence**

At arenaflex, we are committed to delivering exceptional customer experiences and innovative solutions that drive business success. Our Customer Service Management team plays a critical role in achieving this goal, and we are seeking an experienced and strategic leader to join our team as a Customer Service Management Supervisor.

• *About arenaflex**

arenaflex is a leading healthcare company that provides a comprehensive range of products and services to healthcare professionals, patients, and manufacturers. Our mission is to improve the lives of patients and healthcare professionals by delivering innovative solutions that enhance the customer experience. With a strong commitment to quality, safety, and customer satisfaction, we strive to be the trusted partner of choice in the healthcare industry.

• *Responsibilities**

As a Customer Service Management Supervisor, you will be responsible for leading a team of customer service professionals who provide personalized support to our customers. Your primary focus will be on delivering exceptional customer experiences, driving operational excellence, and achieving business objectives. Key responsibilities include:

• Supervising a team of customer service professionals, including training, coaching, and developing their skills and knowledge
• Overseeing the staffing schedule to meet client contract requirements and company policies and procedures
• Directly supervising employees in the Access Patient Support Center in accordance with arenaflex policies and applicable laws
• Responsibilities include training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints and resolving problems, and attending client meetings as necessary
• Setting priorities for the team to ensure task completion, coordinating work activities with other supervisors, and applying expertise to solve standard and non-standard problems within your area
• Making decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaching/supporting subordinates in their decision-making efforts
• Providing direction in discussing and creating development plans, providing input into succession planning process for your work area, and aligning individual goals for self and others with work area/functional goals
• Building confidence and respect of others through a positive and energizing style, assisting the work team in the achievement of goals/commitments, and achieving your own goals/commitments regardless of obstacles
• Working within budgetary/financial objectives set by your manager, applying knowledge of profit drivers to work processes within your area, and identifying specific opportunities for long-term change within your work team or product/service
• Building customer relationships, interpreting customer needs, and assessing their business requirements; leveraging customer knowledge to develop alternative solutions and sharing key learnings with others
• Resolving day-to-day or routine problems using defined processes, working/brainstorming with your work team, and providing suggestions for solutions that contain the appropriate level of risk; ensuring your work team understands and supports the focus on operational excellence
• Actively building relationships across functions/businesses that bring value to arenaflex, encouraging the participation and perspectives of all team members, regardless of background; mentoring and empowering others to achieve success
• Effectively listening to and explaining difficult issues to reach shared understanding and build alignment

• *Qualifications**

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience
• 3-5 years of experience in the healthcare field, preferably in customer service or a related field
• Strong leadership skills, including the ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
• Advanced knowledge of healthcare reimbursement and a strong understanding of customer service principles and practices
• Excellent communication, problem-solving, and interpersonal skills, with the ability to work effectively in a team environment

• *What We Offer**

As a Customer Service Management Supervisor at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to deliver exceptional customer experiences and drive business success. We offer a competitive salary range of $65,500 - $93,550, as well as a range of benefits and programs to support your health and well-being, including:

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

• *Remote Work Arrangements**

This is a full-time remote position, requiring a dedicated, quiet, private, distraction-free environment with access to high-speed internet. You will be responsible for providing high-speed internet, which must meet the following requirements:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for arenaflex issued equipment

• *Application Instructions**

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application as soon as possible. We encourage candidates who are back-to-work, people with disabilities, without a college degree, and Veterans to apply.

arenaflex is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.